Business Sectors | Carlisle Support Services
Our innovative approach and continual benchmarking to ensure we outperform our competitors, bringing strength and depth to our service offering in every sector we work in.
We specialise in a number of sectors including public transport, the public sector, manufacturing & logistics, retail, hotels & leisure and sports & events – with a dedicated team leading each service area and best practice spread across the sectors.
In every area in which we operate we employ the best people, using the latest technologies to manage, measure, monitor and ultimately improve operational efficiency and reduce costs for our clients.
• Public Transport
With a strong history and track record in the public transport sector, our cleaning, security and events teams deliver leading-edge services across the rail, aviation and bus networks.
As the leading provider of support services to Britain’s rail network we provide security personnel and CCTV systems to over a third of the passenger network and clean more trains than any other UK company. Our rail specialists also operate in Spain, cleaning trains at major Spanish stations and rail depots.
Our cleaning teams have recently innovated and evolved to deliver train dispatch services and our security brand’s enforcement officers pioneered the use of headcams on the rail network.
• Public Sector
From town hall to Whitehall, and from corporate security and front of house services in prestigious locations to complementary community policing in disadvantaged areas, we work with all areas of central and local government.
Clients include central government departments, local authorities, passenger transport executives and housing associations. Our service provision within the public sector - cleaning, security, CCTV, events and interior design, manufacture and installation for libraries and classrooms – is constantly evolving. In an ever more challenging environment more and more clients are seeing the efficiencies and benefits of growing relationships and integrating service delivery.
• Manufacturing & Logistics
We support major manufacturing plants and logistics depots with best-in-class services delivered using the latest service modelling techniques and service delivery methodologies.
From security at the gatehouse of a site and weighbridge operations, through to cleaning operations which are appropriate to the environment in which we are working, we are able to provide an end-to-end service which offers our clients a genuine one-stop-shop solution for all their ‘soft FM’ requirements.
• Retail
As the UK’s largest outsourced merchandiser our specialist teams live and breathe retail. We provide merchandising, field marketing, customer returns services and interim warehousing facilities to some of the biggest names in the retail sector.
The market leaders in retail choose Carlisle Retail as a support services partner who can maximise their return on investment in the one of the most demanding retail markets in the world.
Our growing interiors division, with in-house design, manufacture and installation capability, is setting the standard for store and restaurant interiors throughout the UK.
With our cleaning and security teams keeping store environments hygienic and safe, our overall retail expertise is transforming the face of shopping and enhancing the customer experience in high streets, retail parks and transport hubs across Britain.
• Energy & FM Management Providers
We have established supply chain partnerships across different sectors that provide clients in the ‘Hard FM’ sector with a complete package of ‘Soft FM’ services.
By partnering with hard services providers we complete the service mix they need by adding the full range of soft services to create a total FM solution for clients servicing central and local government as well as the private sector.
• Hotels & Leisure
From one of the world’s largest hotel chains to high street eateries and celebrity chef destination diners, we are helping create and maintain the highest standards in the hotel and leisure sector.
Our cleaning team uses the latest Kaizen process and value engineering techniques to model and then deliver five star housekeeping services to leading hotels.
Our interiors specialists have helped create fast-growing high volume, high turnover restaurant chains as well as lower volume, celebrity, destination dining establishments. Our service even gets personal and goes the extra mile. One celebrity restaurateur was so impressed with our level of craftsmanship that he commissioned our in-house specialists to design and create a bespoke piece of furniture for his London home.
• Sports & Events
From the homes of rugby, cricket and football through to some of the biggest events in the entertainment calendar, we play a vital role in the sporting and cultural life of the nation.
We recruit, train, deploy and manage safety stewards and event security staff at venues large and small, indoors and outdoors, right across the country. Our cleaning teams are on hand to complete the service and keep the venue tidy during the event and clean up after the crowds have gone home.
With a track record in events management going back 25 years, and the market differentiator that we deploy only our own staff, never delegating quality to a sub-contractor, our reputation in the events sector is second to none.