Developing Exceptional People

Tottenham Hotspur

Tottenham Hotspur Football Club is one of the world’s best known sporting institutes. 

Our events team have been providing stewarding, crowd management and security services to Tottenham Hotspur FC for almost 20-years. 

Challenge

​​​To assist Tottenham’s own staff in a seamless safety critical stewarding service, which provides strong customer service to enhance the spectator experience.

Solutions

​​Carlisle provides a comprehensive multi-service support service solution: 

  • Crowd control and spectator safety steward inside and outside the stadium and at the local railway stations 
  • ​Deployment planning and dynamic risk assessments
  • Crowd management 
  • Hospitality suite personnel including meet and greet teams and fan liaison stewards
  • Multilingual personnel for international events

Results

​​Our approach makes it possible to provide definable benefits including: 

  • A highly visible service providing confident but friendly crowd management 
  • The creation of safe and controlled queuing systems 
  • Support in providing a reduction in anti-social behaviour 
  • Improved passenger perception amongst customers using the local rail stations 
  • An effective multi-agency approach to match day operations, covering the ground and the immediate vicinity
  • A helpful, friendly and customer focused service delivery

Contact

01582 692692

800 The Boulevard
Capability Green
Luton
Bedfordshire LU1 3BA