Developing Exceptional People

P&O

​​P&O Ferries is a household name operator of ferry services across the English Channel, North Sea and Irish Sea, with almost 4,000 employees. They have a fleet of more than 20 ships and operate more than 30,000 sailings a year. In addition to sailing on eight major routes between Britain, France, Northern Ireland, the Republic of Ireland, Holland and Belgium. We currently provide services to P&O out of Peel Ports Liverpool.

Challenge

​​P&O ferries required a partner who could flex with the demanding nature of their business. Operating a fleet of ships and ensuring that customer satisfaction is maintained was of paramount importance the client.

Solutions

​​Our partnership with P&O began as a security operation and we have also recently added additional service initiatives. Today, our officers undertake a full suite of duties including: 

  • Passenger search 
  • Vehicle search 
  • Security guarding 
  • Customer care roles 
  • Stevedoring 
  • Charge Hand 
  • Passenger check-in 
  • Cleaning personnel

Results

​​The benefits to the client have been a joined up approach with the stevedore and security teams at the P&O Irish Sea Ferries location at Peel Ports in Liverpool. Our flexible solution provides a robust structure that is able to shift in conjunction with the roster requirements. This strategy is needed as a result of the fluctuations in ferry activity driven by timetables that can at times be extremely unpredictable. 

With a strong footprint in the Liverpool area we are also able to offer reassurance that should the ISPS levels increase across the port, we have the ability to increase our security numbers as and when required within the required timescale. ​

Contact

01582 692692

800 The Boulevard
Capability Green
Luton
Bedfordshire LU1 3BA