Developing Exceptional People

Liverpool Cruise

​​The Liverpool Cruise Terminal has earned a reputation as one of the most desirable cruise destinations in Europe. 


Situated on the River Mersey at the heart of Liverpool, the terminal enables large cruise ships to visit the city without entering the enclosed dock system. It also provides an ideal starting point for North European and Norwegian Fjord cruises. 

As part of a two-decade collaboration with Liverpool City Council, Carlisle Security has been providing security services for the Liverpool Cruise Terminal for the past two years.

Challenge

​​The summer of 2015 saw the convergence of several big maritime events in the River Mersey. In May, the three Cunard Queens, Queen Mary 2, Queen Elizabeth and Queen Victoria, met for the first time in history and performed a commemorative water ballet. 

The International Mersey River Festival and On the Waterfront concerts then took place in June. Finally, July saw the celebration of the first transatlantic crossing as Cunard’s flagship Queen Mary 2 sailed from Liverpool to Halifax and Boston. 

With thousands of people viewing these events from the banks of the Mersey, Liverpool Cruise Terminal needed an expert security service to oversee the celebrations.

Solutions

​​​Led by a qualified ports facilities security officer, our team of International Ship and Port Facility Security (ISPS) trained professionals provided an essential service for these high profile events, working alongside port security.

  • A first class concierge service for visitors to the events 
  • Detention, searching and removal of attendees from site whenever appropriate 
  • Access control 
  • Bag searches, x-ray scanning and vehicle searches 
  • Traffic marshalling.

Results

  • ​​Improved security and safety for visitors being escorted from quayside to ship 
  • Enhanced experience for visitors thanks to staff’s outstanding knowledge both of the events and the local area 
  • Outstanding service and hospitality for VIPs 
  • Management of the flow of visitors through the area 
  • Efficient traffic management to ensure safe parking practices.

Contact

01582 692692

800 The Boulevard
Capability Green
Luton
Bedfordshire LU1 3BA