Real Living Wage Pay Increase for Carlisle Support Services Employees at Northern Trains

27th March 2020

Reading time 3 minutes

Group of Employees at Manchester Rail Station

Wednesday 1 April 2020 will see all Carlisle Support Service employees on this contract paid at the Real Living Wage, a testament to our continued progress as a Recognised Service Provider.

Carlisle Support Services supplies revenue protection services across the entire Northern Trains Limited network. The services deployed include gateline, enforcement, ticket sellers, ticket checkers, and ticketless travel surveys.

As a Recognised Service Provider under the Living Wage Foundation, we actively promote the Living Wage to our clients with the aims of improving the morale and retention of our employees and to ensure that they receive a fair rate of pay which is enough to live on. As such, we have been working with our recognised union, GMB, to review the current wage rates within the contract and arrange for the hourly pay rate to be increased in line with Living Wage Foundation rate of pay. 

The Real Living Wage currently stands at £9.30 across the UK and £10.75 in London. Unlike the government’s National Living Wage, it’s independently calculated based on the cost of living. Paul Evans, Chief Executive Officer of Carlisle Support Services, said:

I’m personally delighted to see these key members of our Northern Trains Limited team receive the Real Living Wage. As a business whose key value is to care passionately for the well-being of everyone, this is a fantastic step in the right direction. The results will see over 300 of our employees better placed to support themselves and their families.”

About the Living Wage Foundation:

The real Living Wage is the only rate calculated according to what people need to make ends meet. It provides a voluntary benchmark for employers that choose to take a stand by ensuring their staff earn a wage that meets the costs and pressures they face in their everyday lives.  

The UK Living Wage is currently £9.30 per hour. There is a separate London Living Wage rate of £10.75 per hour to reflect the higher costs of transport, childcare and housing in the capital. These figures are calculated annually by the Resolution Foundation and overseen by the Living Wage Commission, based on the best available evidence on living standards in London and the UK.  The Living Wage Foundation is the organisation at the heart of the movement of businesses, organisations and individuals who campaign for the simple idea that a hard day’s work deserves a fair day’s pay. We recognise and celebrate the leadership shown by responsible employers who voluntarily choose to go further and pay a real Living Wage based on the cost of living, not just the government minimum. There are currently over 5,000 Living Wage employers.

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