Coming to a station near you soon…

22nd December 2022

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As we approach the end of 2022, it is pleasing to see the introduction of a brand-new uniform design for our people working hard to support rail customers in the North.   

Carlisle Support Services has been supporting Northern Trains with people-based services for over 5 years and has introduced many new people to the industry. Whilst our main contribution has principally been focused upon roles such as Revenue Protection Officers and Gateline Customer Service Assistants, we have also developed a broader portfolio of services which includes Ticketless Travel Surveys, Car Park Enforcement, CCTV Support, TVM Replenishment and Mystery Shopper Audits. With such an extensive offering, we know our teams are being asked to work within a multitude of environments which means careful consideration has to be given to the style and type of uniform we provide.  

Carlisle Support Services’ Director of Rail Strategy, Steve Cere said:

“The welfare of our people is paramount, and with many locations being exposed to unpredictable weather conditions, we recognised the need to make our uniform fit for purpose. Working collaboratively with our colleagues at Northern Trains, we agreed the specification for our new uniform had to include key elements such as wearer comfort, flexibility, durability, reliability, professional appearance and, as you would expect, interchangeable garments to suit the prevailing weather conditions. From the positive feedback so far, it looks like we’ve achieved this”.  

Upon experiencing our staff members proudly wearing their new uniforms while on duty, Carlisle’s Regional Supervisor Naz Hussain added:

It’s great to see these new uniforms being launched. Our staff members work very hard and demonstrate unparalleled dedication and professionalism, even in the most challenging conditions. Therefore, they deserve nothing but the very best. I would like to extend my heartfelt appreciation to all of the staff for their commitment to protecting the train operating companies’ revenue and providing a first-class travel experience to their passengers“.

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