Announcing Innovation Lab speakers & delegates

24th January 2023

Reading time 5 minutes

Over 400 likeminded individuals and innovators gather to discuss the future of the facilities management industry as they explore forthcoming trends, challenges, purposeful initiatives, and pioneering solutions at the industry’s renowned Innovation Lab on Thursday 23rd February 2023.

Set in the iconic Manchester Central Convention Complex, the event promises to deliver a day of solution exploration, professional development, and networking to assist businesses in overcoming today’s challenges while providing a platform to take on tomorrow’s.

As FM professionals continue to face several shared challenges, the Innovation Lab will host various expert speakers to address the developing financial crisis, skills shortages, shifting workforce demographics and several other subjects.

Headline speakers

Drew Povey | When the Cloud Come

Having gone through significant change over the past couple of years, the UK economic landscape may never be the same. As market uncertainty grows with continuing labour shortages, employee discontent and the cost of living crisis, Drew’s keynote aims provide business leaders with invaluable insight into how “Innovation comes from Uncertainty”. |

Dr. Paul Redmond | The Future of Work

As technology advances at exponential rates, approximately 37% of jobs are likely to change dramatically or become redundant over the next five years. Paul joins the Innovation Lab stage to talk about forces of change that are transforming the world of work as well as the skills, knowledge and attitudes required to avoid career “zombification”. |

Geoff Ramm | Delivering a Celebrity Customer Service

In an increasingly competitive world, customer service has become paramount to driving optimal customer retention. Geoff will step onto the Innovation Lab stage to talk about delivering a “Celebrity Service”. Therefore, helping brands create a gap in their service experience they never knew existed by treating customers like celebrities. |

Russel Beck | Avoiding the Great Resignation

As the “great resignation” further unfolds in a post pandemic world, it is becoming increasingly difficult to source and retain talent that drives organisations forward. Russell’s speech promises to deliver delegates with tangible actions that unlock the potential and productivity of their most expensive asset: their people. Equally important, providing a new perspective into looking after people today to ensure they are around for tomorrow. |

Protect Duty – Keeping Public Spaces Safe

Figen and Nick join the Innovation Lab to talk about a newly proposed legislation that will place more responsibility on the owners of publicly accessible locations for the security and protection from terrorist incidents.

Figen Murray

Nick Aldworth

Panel Discussion | Delivering a Transformational Journey

Finally, the Innovation Lab brings together four senior representatives from leading UK organisations into a panel discussion to talk about their transformational success journeys in the face of change and uncertainty. This aims to deliver an open conversation and tangible advice to senior representatives and leaders from other organisations of various sizes that may face similar challenges.

The Lab Stage

The Lab Stage promises to deliver industry specific thought leadership that challenges the status quo and facilitates discussions around future-proofing businesses and corresponding environments.

The future of rail

As the eagerly anticipated introduction of Great British Railways remains on the horizon, Carlisle Support Services’ Director of Rail Strategy Steve Cere steps onto the Lab Stage to talk about how positive outcomes across the UK Rail sector can be increased through collaboration and workplace reform.

It’s not a Free railway!!!

Given the profound impact COVID-19 has had on passenger numbers and the industry revenues, it has never been more important to minimise the cost of revenue fare evasion as the industry adapts in a post pandemic world, particularly as the cost-of-living crisis further diminishes the population’s disposable income.

Carlisle Support Services and ITAL have joined forces to deliver a fully managed ROI positive revenue protection service to address the annual estimated fare evasion loss of £240m. Therefore, delivering a solution that optimises capability, minimises costs while maximising revenue, and streamlines data consistently across the industry for a unified approach.

Sourcing a Successful Contract

In today’s increasingly competitive world with overloaded communication channels and public domain, making a contract decision that inevitably delivers great results can be quite daunting. Procurement leaders join the stage to deliver tangible principles and practices to help you source cost effective contracts that deliver results and give you the competitive advantage to succeed.

Technology in Facilities Management

The evolution of technology is at the fastest pace it’s ever been and there are no signs of slowing down. This session aims to explore a risk-free adoption strategy of cutting-edge technology that delivers returns on investment from complementary people and technology processes and procedures.

Changing the Face of Security

Industry and government must work together to drive change and leverage their capabilities and resources to address the need for higher standards of professionalism and increase new entrants into the security industry careers. This session aims to address how the industry can recognise the current challenges in attracting and retaining new talent.

Environmental & Sustainability

The growing concern for environmental footprint of businesess activities has led to the world’s largest organisations rethinking supply chain strategies to minimse their impact. This session aims to deliver thought-provoking practices drives environmental friendly practices within organisations.


Registered delegates include senior stakeholders from leading organisations including, but not limited to:


With significant delegate interest, spaces are very quickly running out. If you wish to attend, you can register your interest here:

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