Carlisle provides security services to 25 mental health institutions for Amey as part of their overall PFI initiative to Birmingham and Solihull Mental Health Institute. We deliver static guarding to five key sites, namely Ashcroft, Mary Seacole, Newbridge, Highcroft and Northcroft. The remaining sites receive a mobile patrol and response service. The security service is of paramount importance due to the vulnerability of the patients within the buildings and the security threat from anyone unauthorised gaining access to buildings where patients are cared for.
We provide a comprehensive security solution to Amey Plc, including the following tasks:
• Customer service
• Reactive conflict resolution
• Dealing with anti-social behaviour
• Helpdesk fault reporting
• Building management system monitoring
• Structural fault reporting
• Assist with service users if requested by Amey.
Our security personnel undertake access control at the manned service points at each location.
We undertake patrols using a model that comprises static patrolling for larger sites and vehicle patrols for the smaller sites.
Carlisle provides a 24 hour security service for all the sites from our 24/7 National Response Centre in Luton and our dedicated Amey mobile response team.
Car park security
We provide security services to the car parks at each of the 25 sites. This also includes checking for the following:
• Anyone parking in a disabled bay has the correct permit
• Parking is correct and non-obstructive
• Damage to vehicles
• Anti-social behaviour across all sites (gangs or other activities).
At each location we provide a comprehensive portering service, which includes the following activities:
• Laundry collections
• Transferral of catering supplies
• Internal mail transfer
• Setting up meeting rooms
• Moving furniture.
Alarm monitoring and response
Carlisle responds to all alarm activations, which are monitored by a third party alarm monitoring centre.
We provide CCTV monitoring to safeguard the patients, monitor relatives’ behaviour and to discourage any anti-social behaviour outside and around the buildings.
• Carlisle provides enhanced DBS checks for all our people on this contract due to the nature of the establishment
• We are in the process of implementing an apprenticeship programme as part of our service provision.
Key Results Achieved
Carlisle restructured the service from a static delivery model to a mixed model that included both static and mobile service delivery. This was in response to cost saving requirements. To achieve this, we undertook a complete process of restructuring, which increased the flexibility of our service provision, whilst reducing the
budget by 15%.