Customer Service Assistant (Dispatch)

Job Ref: 244
Sector: Security
Date Added: 03 April 2018
  • Leeds, West Yorkshire, England
  • £8.33 per Hour
  • Resourcing Team
  • 01582 692999

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About Us

Employing more than 3,000 front-line operatives Carlisle is a medium sized facilities support business operating across four key service lines of Security, Events, Cleaning and Retail Merchandising. We proud to work with some of the UK's leading brands and enjoy successful client partnerships in our chosen market sectors.

Job Purpose:

Carlisle Support Services are currently looking for Professional, energetic and enthusiastic Customer Service Assistant who is interested in pursuing a career in Rail.

This is an exciting role, working at stations in the Manchester area. You will provide clear information to customers regarding station delays or platform changes and will offer guidance on alternatives available during disruption. You will deliver high standards of customer service whilst anticipating the needs of the customer in order to meet their expectations.

As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.

Do you have the below Skills & Qualifications?

Applicants must be able to demonstrate the following:

- Excellent customer service skills

- Ability to work well under pressure

- Pro-active, friendly attitude

- Solid experience in dealing with customers face to face

- Strong communication skills

- Good standard of numeracy and literacy

As the successful applicant will undertake the safe dispatch of trains as part of their duties this role is safety critical requiring a railway medical, drugs & alcohol screening and colour vision test prior to any firm offer of employment

Vacancy Summary

Vacancy: Customer Service Assistant (Dispatch)

Hours: A full shift pattern which includes nights and weekend working.

Rate of Pay - £8.83 per Hour

Selection Process

This will involve a number of tests in line with Rail Industry standards including:

  • Train Dispatch Concentration Test
  • Rules Acquisition Aptitude Test
  • Colour vision assessment

Applications can only be considered upon submission of an up to date C.V together with a covering letter.

The covering letter should outline your suitability for the role explaining how you will deliver great customer service.

Furthermore, Suitable references will be required