Customer Service Assistant ( Leeds)

Job Ref: 359
Sector: Security
Job Type: Permanent
Date Added: 01 June 2018
  • Leeds, West Yorkshire, England
  • £8.83 per Hour
  • Resourcing Team
  • 01582 692999

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The railway industry in the UK is positively booming. If you're considering the rail industry as a potential career, read on.

Job Purpose:

We are currently looking for professional, energetic and enthusiastic Customer Service Orientated individuals who are interested in pursuing a career in Rail.

If you are one of them, then we want to hear from you!!


This is an exciting role, working at stations in the Leeds area. You will provide clear information to customers regarding station delays or platform changes and will offer guidance on alternatives available during disruption. You will deliver high standards of customer service whilst anticipating the needs of the customer in order to meet their expectations.

As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.

Do you have the below Skills & Qualifications?

Applicants must be able to demonstrate the following:

  • Excellent customer service skills
  • Ability to work well under pressure
  • Pro-active, friendly attitude
  • Solid experience in dealing with customers face to face
  • Strong communication skills
  • Good standard of numeracy and literacy

The successful applicant will undertake the "safe dispatch of trains" as part of their duties. A full shift pattern will be given in advance which includes nights and weekend working.

This role is safety critical, requiring a railway medical, drugs & alcohol screening and colour vision test prior to any firm offer of employment

Application and Selection Process

Applications can only be considered upon submission of an up to date C.V

If you are successful in the initial interview then we will arrange assessments / tests in line with "Rail Industry standards" including;

  • Train Dispatch Concentration Test
  • Rules Acquisition Aptitude Test
  • Colour vision Assessment

Please Apply;

Carlisle Support Services
01/07/2018 11:11:56