Security Officer / Customer Service Advisor

Job Ref: 465
Sector: Security
Job Type: Permanent
Date Added: 03 September 2018
  • Tottenham, London, England
  • £10.20 per Annum
  • CSS Recruitment Admin Team
  • 01582 692999

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Hours - 4 on 4 off 12 hour shifts| Relief

Rate of Pay - £10.20 per hour

Mandatory Conditions -

1. Full Driving Licence

2. Enhanced Disclosure & Barring Check (Carlisle to complete this on your behalf)

Job Description: Security Officer / Customer Service Advisor

Location: Enfield Training Centre

Reports to: Training Centre Security Manager

Purpose of the Role: To ensure Carlisle Support Services successfully deliver the highest calibre security service to Tottenham Hotspur Football Club.

Direct Reports: Not applicable

Estate Responsibility: Tottenham Hotspur Training Centre

Any part of the Tottenham Hotspur portfolio as advised by the client

Key Responsibilities:

You will be working for our client at their world class venue. We demand the highest calibre personnel who will provide a 6 star service to customers, staff and visitors to the venue.

This opportunity brings a new dimension to the role of security officer. The level of professionalism expected will match the commitment we will return via your training, learning & development and through an impressive employee reward scheme.

Job Overview

We are looking for a professional security officer / Customer Service Advisor to protect our client's premises, assets and personnel. You will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report.


  • Ensure all staff work in a professional and safe manner always
  • Protect company property and staff by maintaining a safe and secure environment
  • Observe for signs of crime or disorder, and investigate disturbances
  • Act lawfully in direct defence of life or property
  • Apprehend criminals and evict violators
  • Take accurate notes of unusual occurrences
  • Report in detail any suspicious incidents
  • Patrol randomly or regularly building and perimeter
  • Monitor and control access at building entrances and vehicle gates
  • Work closely with control room.
  • Full uniform will be provided and must be worn on every shift and kept to a high standard.

Person specification:

  • SIA Licensed
  • Driver's License
  • DBS Enhanced checked
  • Understanding of the UK Security industry
  • Good level of fitness
  • Excellent communication skills
  • Good organisational and time management skills
  • IT literate
  • Flexibility around working hours and patterns
  • Must have excellent oral and written communication skills
  • Outgoing, Pleasant Personality and confident and able to assert themselves when required
  • Must have Excellent Customer Service Skills
  • Professional manner
  • Reliable
  • Smart in appearance
  • Any job offer will be dependent on you passing the BS7858 Vetting including verification of 5 year employment history, address history etc.

Key Behaviours:

  • Act at all times in line with the Spurs Way:
  • Dare - thinks ahead, generates ideas, takes risks, flexible. Bold, considers the alternatives, challenges the way things are
  • Respect - values and trusts others, builds relationships, collaborates, works well in teams and as part of the wider team
  • Drive - gets things done, delivers high standards, takes responsibility, proactive and continuously improves
  • Put Customer at the Heart of what they do
  • Identify opportunities to develop themselves to become a Sector Based Expert
  • Care passionately about the clients they manage and the staff they are in charge of
  • Always deliver on their promises - don't promise what you can't deliver

Carlisle Support Services
03/10/2018 14:42:48