Customer Service Assistant - Train Dispatcher

Job Ref: 567
Sector: Cleaning
Job Type: Contract
Date Added: 21 January 2019
  • Leeds, West Yorkshire, England LS1 4DY
  • £9.15 per Hour
    HOUR
  • CSS Recruitment Admin Team
  • 01582 692999
Carlisle Support Services https://www.carlislesupportservices.com https://www.carlislesupportservices.com/-/media/carlisle/logos/logo.jpg

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Customer Service Assistant - Train Dispatcher

Fixed Term Contract - up to 12 months

Location : Leeds

Hours : Average 42

Shifts : Rotating Shifts over 7 days including nights

Rate of Pay : £9.15 per hour

Holiday : Statutory - accrued in line with hours worked

Full Training Provided

Job Role

We are currently looking for Professional, energetic and enthusiastic Customer Service Assistant who is interested in pursuing a career in Rail. This is an exciting role, working at stations in the Leeds area. You will provide clear information to customers regarding station delays or platform changes and will offer guidance on alternatives available during disruption. You will deliver high standards of customer service whilst anticipating the needs of the customer in order to meet their expectations.As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.

Applicants must be able to demonstrate the following:

- Excellent customer service skills

- Ability to work well under pressure

- Pro-active, friendly attitude

- Solid experience in dealing with customers face to face

- Strong communication skills

- Good standard of numeracy and literacy

As the successful applicant will undertake the safe dispatch of trains as part of their duties this role is safety critical requiring a railway medical, drugs & alcohol screening and colour vision test prior to any firm offer of employment

  • Hours - A full shift pattern which includes nights and weekend working.
  • Rate of Pay - £9.15 Per Hour
  • Selection Process - This will involve a number of tests in line with Rail Industry standards including:
  • Train Dispatch Concentration Test,
  • Rules Acquisition Aptitude Test
  • Colour vision assessment

Applications can only be considered upon submission of an up to date C.V

Carlisle Support Services
20/02/2019 14:17:19
GBP .