Byelaw Enforcement Offcier

Byelaw Enforcement Officer

Location : Liverpool

Rate of Pay : £9.61 per hour

Hours - 40 per week on variable shift pattern

Holiday - Statutory accrued in line with hours worked

Job Role :

Carlisle Support Services have an opportunity for a Byelaw Enforcement Officer working in the Liverpool area on one of our Mersey Rail Contract.

• You will be required to undertake uniformed duties within a disciplined environment

• To perform your duties on a Client led operational roster, with the necessity of flexible approach to the requirements of duty 365 days a year including all Bank Holidays

• To comply with & enforce all Byelaw Enforcement Initiatives in accordance with Merseyrail directives

• To proactively strive to achieve current Key Performance Indicators (KPI's) by pioneering a performance culture

• To work collaboratively as a team to create a positive work culture through constant communication, integrity and positive energy

• To provide High Visibility public & staff reassurance patrols on the Merseyrail network

• To liaise with Merseyrail staff to coordinate an effective and strategic patrolling methodology

• To gather, collate, process, update, exchange and manage information and ensure that the standard of information is comprehensive and accurate

• To compile and submit all MG11 witness statements and Car Park Fixed Penalty Notices within the specified time frame

• To proactively deliver an excellent standard of customer service by offering support and assistance at all times. To use initiative and problem solving skills to own customer issues ensuring a positive outcome is achieved

• To handle complaints, unrest or disruption in a patient, calm and effective manner

Mandatory Qualifications

• SIA Licence
• RSAS Pass (Railway Safety Accreditation Scheme)
• Police and Criminal Evidence Act 1984 (PACE)
• Merseyrail Induction

Interested? Please apply and upload your CV