Team Leader

Job Ref: 614
Sector: Retail
Job Type: Permanent
Date Added: 07 May 2019
  • Luton, Bedfordshire, England Luton Bedfordshire LU1 3BA
  • £9.89 - £10.89 per Hour
    HOUR
  • Ela Menghiris
  • 01582 314295
Carlisle Support Services https://www.carlislesupportservices.com https://www.carlislesupportservices.com/-/media/carlisle/logos/logo.jpg

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Primary Objective

To support our clients in their new store, refit and range change projects through the management of our onsite merchandising teams and the implementation of all scheduled tasks.

  • Plan the project process in store and communicate to your team
  • Communicate progress of project to client on site, and field support.
  • Attend project briefings and action any administration needs
  • Act as main contact on site for all store staff
  • Maintain team morale and motivate team to maximise productivity
  • Maintain development of team members
  • Deal with and resolve any shortfalls in individual team member's performance and behaviour in a timely and effective manner.
  • Demands and promotes excellent customer service standards from the CSS team on behalf of the client in live stores.
  • Identify and problem solve
  • Ensure all aspects of the projects are completed to agreed standards and timeframes, including organising the allocation of work within your team
  • Check all aspects of completed project and review housekeeping
  • Ensure full completion of administration, including completion reports, photographs, timesheets and phone reports
  • Completes a H&S induction for all new CSS Colleagues arriving on site and keeps a signed record as evidence that this has occurred.
  • Holds and conducts regular tool box talks with the team during the life of the project and records the same.
  • COSHH regulations are adhered to at all times.
  • Deals with, reports and records on site accidents as per company guidelines.
  • Provide continual training and development to Merchandisers
  • Ensure all CSS colleagues comply with CSS standard of dress and presentation at all times.
  • All Carlisle ARC colleagues are treated, measured and managed to the same standards as CSS colleagues whilst on site.
  • Maintain communication levels with office team
  • Any other duties requested by Line Manager

Key Performance Indicators:

  • Standards of completed projects
  • Team performance
  • Admin standards and compliance levels
  • Client feedback
  • Operations Coordinator Audit visit scores
  • Standards of returned vehicles and level of damages

Qualifications:

  • Literate and numerate to an acceptable working standards

Knowledge:

  • Supervisory skill
  • Previous Retail experience
  • Previous experience in merchandising field
  • Implementation of projects in a retail environment
  • Understanding of safe working practices

Skills:

  • Good verbal and written command of English Language
  • Ability to compile reports
  • Ability to conduct basic on site training
  • Ability to promote, maintain and develop partnerships with all other

on site working parties

  • Ability to self audit all completed activity
  • Ability to read line drawings and store plans
  • People management skills
  • Time management skills
  • Customer service skills
  • Problem solving skills
  • Good planning and communication skills
  • Good admin skills
  • PC Literate- Word, Excel and email

Attitudes:

  • Self Motivated
  • Assertive
  • Diplomatic
  • Confident decision maker
  • Good leadership skills with hands-on approach
  • Good organisation skills
  • Be able to prioritise under pressure
  • Team player
  • Can converse on all levels

Behaviours:

  • Supportive of Team members
  • Demands high levels of conduct and performance from team members
  • Promotes a positive and professional environment at all times
  • Enthusiastic
  • Demonstrates initiative and innovation
  • Can work on a self managed basis

Additional:

  • Flexibility with hours of work and shift patterns
  • Days, Nights, weekends
  • Flexibility to work away from home
  • Full Driving License

Carlisle Support Services
06/06/2019 07:54:14
GBP 9.89 9.89