Job Title: Contract Manager
Department: Fleet Cleaning
Reporting to: Director of Operations - Cleaning
Location: Northampton - Milton Keynes (with travel expected as far as Crewe)
Hours of Work/Rate of pay:
40 hours per week, general shift pattern - four nights and one day, £40,000 - £50,000 (depending on experience) plus company vehicle, annual discretionary performance related bonus.
To ensure Carlisle Support Services successfully deliver the operational and financial
targets of our customer on the respective cleaning contract, ensuring full adherence to
our customer's terms of business, KPI's, service level agreements (SLA's) and rail
Ensure service levels delivered adhere to our contract terms and client SLA's
Continually assess whether innovation or improvement can be made to our service delivery and implement agreed initiatives on a regular basis
Maximise opportunities to retain and develop the contract by maintaining strong client relationship at all levels
Direct staff and monitor performance on a regular basis through implementing an effective performance review process and managing any staff performance or conduct issues
Responsible for the recruitment, retention and rostering of all contract personnel and ensuring that an effective recruitment strategy is in place to ensure your region is adequately manned at all times
Implement an effective operational plan for winterisation duties in your region namely Bletchley.
Responsible for the correct payment of all staff in your control and ensuring full compliance on time and attendance and purchase order processes
Effectively manage assets and materials to ensure they meet service delivery needs.
Monitor fuel and vehicle costs to ensure they do not exceed budget
To work in conjunction with our mobile management solution technology.
Complete regular Internal and joint audits across your network to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported
Ensure train cleaning specifications are adhered to
Manage client issues log, ensuring timely resolution and ensuring a good working relationship is maintained
Liaise with local client representatives and deal with service issues and requests for memo work diligently
Support development of strong relationship with Union and lead by example by utilising appropriate two way communication
Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
Communicate Health and Safety processes and policies to your staff and ensure they remain adequately trained including contract specific training i.e. rail processes, in order to comply with legislation and ensure a safe system of work is in operation at all times
A full job description will be provided to the selected candidates.
Interested? Please apply & upload your CV