Contract Manager

Job Ref: 628
Sector: Security
Job Type: Permanent
Date Added: 24 May 2019
  • Halewood, Merseyside, England Halewood Merseyside L24 9HZ
  • £35,000 - £37,000 per Annum
  • CSS Recruitment Admin Team
  • 01582 692999
Carlisle Support Services

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Contract Manager

Hours - 40 per week

Salary : £35,000 to £37,000 (depending on experience)

Location - Halewood & Ellesmere Port

Benefits - Pension, Car, Life Assurance, Holiday

Essential - SIA Licence & Full Clean Driving Licence

Job Role

Purpose of the Role:

To ensure Carlisle Support Services successfully deliver its contractual operational and financial targets in JLR contract at Halewood and Ellesmere Port, ensuring full compliance to customer's terms of business, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service.

Direct Reports: JLR Team Leaders, JLR Mobile Teams, JLR Officers

Key Responsibilities:


  • Create and maintain a unified service delivery methodology for security based around the values of the Jaguar Experience and the values of Carlisle Support Services - create and maintain a One Team Approach


  • Completion, updating and review of operational assignment instructions and risk assessments for all sites in the portfolio in conjunction with the HSQE team
  • Ensure service levels delivered adhere to our contract terms and client SLA's
  • Ensure protection of client personnel, assets, brand and profit via selection and deployment of best practice processes and motivated and highly trained personnel
  • Ensure sufficient levels of qualified and competent officers are maintained to meet the current and projected future levels of personnel required
  • Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision
  • Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction
  • Ensure all staff work in a professional and safe manner always
  • Conduct out of hours visits to both Ellesmere Port and Halewood


  • Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
  • Ensure all officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.
  • Complete regular process audits and confirmations across the portfolio to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported
  • Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
  • Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training i.e. rail processes, to comply with legislation and ensure a safe system of work is in operation at all times
  • Ensure an up to date training matrix is in place at all times and updated weekly


  • Manage staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines
  • Responsible for the recruitment and retention all contract personnel
  • Responsible for the creation and maintenance of the contract establishment plan on a monthly basis
  • Responsibility for the correct payment of all staff including ensuring full compliance on holiday, bank holiday and sick pay


  • Prepare any back up data for monthly P&Ls
  • Prepare and sign off all POs in line with company procedures

Stakeholder Relationships

  • Support development of pragmatic working relationship with any associated unions
  • Establish and encourage proactively working relationships with local JLR management emergency services and police

Performance Management & Record Keeping

    • Prepare and deliver weekly reports and monthly KPI packs for the client
    • Conduct monthly client temp checks at Halewood and Ellesmere Port
    • Conduct Visit IT audits at all assignment locations - at least 2 per month per assignment location
    • Conduct regular Health and Safety training audits and toolbox talks
    • Conduct Monthly SER Audits at JLR and Halewood
  • Conduct monthly Process Audit at Ellesmere Port and Halewood

  • Person specification:
  • SIA Licensed
  • Knowledge and experience of dealing with physical and electronic security methods and measures
  • IOSH Certificate or equivalent
  • Work IT training
  • Excellent communication skills - articulate and focussed, proficient written skills, good listener
  • A good people manager, able to motivate and optimise outputs from team members.
  • Good organisational and time management skills with the ability to manage conflicting priorities and deliver to deadlines
  • Excellent IT skills
  • Must hold a full UK driving license
  • Flexibility around working hours and patterns

Key Behaviours:

  • Put Customer at the Heart of what they do
  • Identify opportunities to develop themselves to become a Sector Based Expert
  • Care passionately about the clients they manage and the staff they are in charge of
  • Always deliver on their promises - don't promise what you can't deliver

Interested? Please apply and upload your CV.

Carlisle Support Services
23/06/2019 13:48:13
GBP 35000 35000