Cleaning Supervisor

Job Ref: 648
Sector: Cleaning
Job Type: Permanent
Date Added: 08 July 2019
  • Chelmsford, Essex, England Chelmsford Essex CM1 1HT
  • £24,000 per Annum
    ANNUM
  • CSS Recruitment Admin Team
  • 01582 692999
Carlisle Support Services https://www.carlislesupportservices.com https://www.carlislesupportservices.com/-/media/carlisle/logos/logo.jpg

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Cleaning Supervisor

Salary - £24,000

Hours - 5 days a week (40 hours) flexible working hours

Location - Chelmsford and surrounding area

JOB OVERVIEW

Carlisle are currently seeking a Supervisor to support the Appearance Manager and the management teams on the Greater Anglian Station Cleaning contract.

Carlisle provides straight forward, intelligent FM solutions, which means that we operate in an honest and sincere manner, meeting our clients' demands in the best way possible. We concentrate on putting people first - our employees and our customers. We are approachable, helpful and quick to find a solution. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering real value for money. We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take.

As the Supervisor within the cleaning department of the business you will help manage the Greater Anglia Station Cleaning contract with the Appearance Manager in order to enhance Carlisle Cleaning's reputation and ensure the profit potential of the contract is realized, whilst maintaining high corporate standards at all times.

Note: This role will at times require travel within the UK

MAIN DUTIES AND RESPONSIBILITIES

This role will include a variety of tasks including the following:

To motivate and support site staff to ensure maximum efficiency, take responsibility for the day-to-day running of the cleaning service provision provided to the client, Greater Anglia, to make sure contractual standards are delivered to the required standard and develop good working relationships with all client representatives.

Key Accountabilities

Manage the issuing of all uniforms to new starters together with the instructions that outline the standards of presentation expected and the consequences for a failure to meet those standards.

Monitor staff performance taking remedial action where required and using corporate guidelines where performance fails to meet the standard. Be responsible for operational performance against defined performance standards as designated by the contract.

Maintain effective communication and contact with the Appearance Manager to ensure operational performance and standards match Company policies and procedures.

Carry out frequent inspections on staff, compile reports, issue instructions and in general control the service delivery. Report on these matters to Appearance Manager on a daily basis.

To ensure staffing levels meet operational requirements to ensure that standards are maintained.

Ensure service levels are set and monitored in order to deliver a consistently high level of service to our clients by completing cleaning audit, periodic checks, machinery/ equipment checks, and any other relevant monitoring tools as required

Provide support and guidance to the supervisory/team leaders team

Ensure operatives have clear objectives and their performance is regularly reviewed.

Manage the team by means of weekly meetings, reports, counselling and training.

Ensure effective staff meetings are arranged and attended for all shifts

Take responsibility for ensuring compliance with Company procedures and policies, in particular proper completion of necessary paperwork systems for quality, environment, health and safety. Ensure compliance with legal requirements.

Monitor customer satisfaction and service levels including agreed KPIs, design and implement appropriate action plans to improve standards where necessary.

Ensure effective staff training and development; including succession plans are in place.

To ensure that all employee work for Carlisle Cleaning on the contract comply with all client and company policies and procedures and adhere to the statutory obligations contained in the Health and Safety at Work legislation

Qualifications and Experience

Essential:

  • Positive, motivated leader
  • Passion for excellent customer service
  • Proactive - ability to think outside the box
  • Quest for continuous improvement
  • Highly flexible and adaptable
  • The ability to work flexible hours
  • Organised and methodical
  • Ability to multitask and make sound decisions quickly
  • Experience of effectively leading and training teams
  • Experience of working effectively in a team
  • Evidence of taking responsibility
  • Willingness to take responsibility
  • Experience of managing and training teams of at least 20 people
  • Strong level of both verbal and written English communication skills
  • Problem solving skills
  • Commercially Aware
  • Service industry experience
  • Be able to provide proof of eligibility to work in the UK

Interested ? Please apply and upload your CV

Carlisle Support Services
07/08/2019 16:35:14
GBP