Revenue Enforcement Officer

Job Ref: 657
Sector: Security
Job Type: Permanent
Date Added: 03 October 2019
  • Manchester, Greater Manchester, England Manchester Greater Manchester M60 7RA
  • £8.23 per Hour
  • CSS Recruitment Admin Team
  • 01582 692999
Carlisle Support Services

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Revenue Enforcement Officer

Rate of Pay - £8.23 (after training)

Hours : 35-40 hours

Working a rota of morning and lates shifts between 0530hrs and 2330hrs Mon to Sunday however the majority of shifts will be between 0630hrs and 2230hrs (2 Saturdays & 1 Sunday in every 4 weeks)

Holiday : Statutory - accrued in line with hours worked

Job Role

We are currently looking for Professional, energetic and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate vacancies for Revenue Enforcement Officers who are able to work in the Manchester and surrounding areas.

The successful candidates will be working within a small team specifically targeting fare evasion at various stations in the area issuing Penalty Fares and other reporting documents, and will be required to complete other operational documentation supporting strategies aimed at reducing ticketless travel. As this is a customer facing role there may also be a requirement to provide support to customers who need help, particularly during times of disruption. The delivery of high standards of customer service is therefore a key skill for all of these roles and well as being able to deal with confrontation. There will be a requirement to attend Court when necessary.

As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.

Applicants must be able to demonstrate the following:

- Excellent customer service skills

- IT literate

- High standards of honesty and integrity

- Ability to work well under pressure

- Pro-active, friendly attitude with good interpersonal skills

- Solid experience in dealing with customers face to face

- Excellent communication skills

- Good standard of numeracy and literacy

We have a range of available of working shifts over 7 days per week with opportunities for overtime. The rates of pay will upto/hr £8.23 after initial training has been completed.

Interviews will be carried out over the next few days.

Carlisle Support Services
02/11/2019 12:36:18