We are currently looking for Professional, energetic and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate vacancies...
Revenue Enforcement Officer
Rate of Pay £8.23 per hour
Location : Leeds
Holiday Statutory accrued in line with working hours
We are currently looking for Professional, energetic and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate vacancies for Revenue Enforcement Officers who are able to work in Leeds / Bradford and the surrounding areas. Successful candidates will work 40 hours per week made up of 8 hr shifts between the hours of 06:30 and 20:00. Shift pattern will vary between earlies one week and lates the next (e.g. 07:00-15:00 and 12:00-20:00). Applicants must also be available to work weekends (Sat & Sun) on a rolling pattern.
The successful candidates will be working within a small team specifically targeting fare evasion at various stations in the area issuing Penalty Fares and other reporting documents, and will be required to complete other operational documentation supporting strategies aimed at reducing ticketless travel. As this is a customer facing role there may also be a requirement to provide support to customers who need help, particularly during times of disruption. The delivery of high standards of customer service is therefore a key skill for all of these roles and well as being able to deal with confrontation. There will be a requirement to attend Court when necessary.
As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.
Applicants must be able to demonstrate the following:
- Excellent customer service skills
- IT literate
- High standards of honesty and integrity
- Ability to work well under pressure
- Pro-active, friendly attitude with good interpersonal skills
- Solid experience in dealing with customers face to face
- Excellent communication skills
- Good standard of numeracy and literacy