Area Development Manager

Job Ref: 733
Sector: Security
Job Type: Permanent
Date Added: 02 January 2020
  • Edinburgh, Scotland Edinburgh Edinburgh EH5 2XS
  • £35,000 per Annum
  • CSS Recruitment Admin Team
  • 01582 692999
Carlisle Support Services

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Location: Field Based - Edinburgh

Reports to: Director of Operations Security & Events North

Salary: £35k per annum plus operational bonus of upto 10% of salary

Benefits: Company car Band 2 and 3% contributory pension

Purpose of the Role: To fulfil a duel role in an exciting new role to develop operations in the Scotland

  • to act as Contract Management focus for our Scotland based operations, by ensuring full compliance to customer's rosters, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service
  • Development of portfolio in Scotland by execution of regional business development strategy

Direct Reports: Security supervisor and officers at Leonardo Edinburgh site

Estate Responsibility: Any part of the Northern portfolio as advised by the Director of Operations

Key Responsibilities:


  • Assist in the maintenance of a unified service delivery methodology for security based around the principles of the Carlisle values


  • Assist in the delivery of agreed contract standards and client SLA's for Scotland portfolio clients
  • Prepare and confirm assignment rosters to ensure the fulfilment of security hours across the portfolio
  • Ensure sufficient levels of qualified and competent officers are maintained to meet the current and projected future levels of personnel required by assisting Contract Manager to recruit and deploy
  • Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision
  • Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction
  • Ensure all staff work in a professional and safe manner always

Business Development

  • Deliver revenue growth of region by £2m per annum as dictated by Northern Business Development Strategy
  • Identify and win complementary business opportunities within the region
  • Attend site visits and complete tender questions relevant to each opportunity
  • Generate meetings with new clients
  • Update Salesforce on a weekly basis for all opportunities attended and developments/progress on existing opportunities


  • Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
  • Assist in ensuring all officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.
  • Assist with the completion of regular audits across the network to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported
  • Promote a secure and safe working environment at each site by assisting in carrying out regular risk assessments and security reviews with the Client


  • Create and disseminate clear and communicated weekly rosters each week to the team, 1 month in advance where possible
  • Manage holiday requests and sickness absence cover for Site Supervision keeping trends on officer time and attendance performance
  • Assist Site Supervision with the recruitment and retention all contract personnel
  • Create and disseminate Contract Newsletter
  • Responsibility for processing of wage queries of all staff including ensuring full compliance on holiday, bank holiday and sick pay


  • Assist with the preparation of monthly invoices and back up data for your portfolio
  • Assist and prepare and all POs in line with company procedures

Stakeholder Relationships

  • Support development of pragmatic working relationship with any associated unions
  • Establish and encourage proactively working relationships with local emergency services and police
  • Establish and encourage proactive working relationships with Leonardo Senior Management

Performance Management & Record Keeping

  • Prepare and deliver weekly roster reports and monthly KPI packs for designated sites
  • Financial performance - assist with the compilation of the monthly P&L
  • Validate contract training matrix and update license for your portfolio
  • Conduct Visit IT audits at all assignment locations - at least 1 per week per assignment location
  • Conduct regular Health and Safety training audits and toolbox talks Safe IT

Person specification:

  • SIA Licensed
  • Excellent understanding of the UK Security industry
  • Excellent working knowledge of Timegate, Work IT and Engage it and Office 365
  • Knowledge and experience of dealing with physical and electronic security methods and measures
  • ACT Awareness
  • IOSH Certificate or equivalent
  • Proven business development skills
  • Excellent communication skills - articulate and focused, proficient written skills, good listener
  • A good people manager, able to motivate and optimise outputs from team members.

  • Good organisational and time management skills with the ability to manage conflicting priorities and deliver to deadlines
  • Excellent IT skills
  • Must hold a full UK driving license
  • Flexibility around working hours and patterns

Key Behaviours:

  • Act at all times in line with Carlisle Values:
  • Put Customer at the Heart of what they do
  • Identify opportunities to develop themselves to become a Sector Based Expert
  • Care passionately about the clients they manage and the staff they oversee
  • Always deliver on their promises - don't promise what you can't deliver

Measurable Deliverables




Method of Validation


Full man power complement on contract including resilience base

Fully operational within first three months and then on going

Weekly rosters and fulfilment %

Completion of Visit IT Reports

2 per week

Electronic record of Visit IT check

Business Development

2 introductory meetings per week

2 per week

Salesforce updates


Full suite of in date client verified assignment instructions for each assignment / project on the contract

Prior to the start of each new assignment

Documented copies registered with HSQE and available for client on site.


Assistance with the production of the monthly KPI and P&L production


Production of Timegate records, POs utilised, and costs incurred in the delivery of the contract as well as any additional billable services delivered.

Health & Safety

Full Risk Assessments and Safe Systems of work in operation for each assignment

Revised and revisited 2 times per year or in line with any significant changes to operational execution or environment

Quality Manual contents

Health and Safety inspections carried out in line with company procedures

Quarterly reviews or in line with any significant changes to operational execution or environment

H&Ss inspection forms completed and submitted to HSQE department


Work IT is operational on all assignments to the client's satisfaction within

As dictated by the clients but a minimum of shift reports and daily dashboards (3 months to implement)

Operational Work IT auto generated reports and dashboards

Visit IT

At least 2 per month per assignment

Visit IT database records

Engage IT - all officers on the contract have been briefed on how to use the system

Initial induction and system set up for officers

Documented training and system usage


Make a bold and SMART promise to develop yourself or the contract that work upon.

Reviewed monthly against progress

Sign of by line manager or client manager dependent upon the nature and focus of promise

Area Development Manager

An exciting opportunity has arisen to join Carlisle Support Services as an Area Development Manager in Scotland. The successful candidate will possess excellent operational and relationship management skills. The role offers self-starters the ability to grow their own portfolio and play to their strengths from a solid base. The successful candidate will manage a small security portfolio and develop a new sustainable core of clients with the full support of Carlisle Support Services.

If you are interested in this role or would like to know more then please contact Martin Woollam at with a CV and a covering letter stating why you feel you would be the right person for the role.

Carlisle Support Services
01/02/2020 11:15:08