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Account Contract Manager

28 days left to apply Yeovil, Somerset
GBP35000 - GBP42000 per annum
Permanent
  • Job Ref: 101_1617196136
  • Sector: Security
  • Job type: Permanent
  • Date added: 31st March 2021
  • Recruiter: Ela Menghiris

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Purpose of the Role: To ensure Carlisle Support Services successfully deliver its contractual operational obligations, ensuring full compliance to customer's terms of business, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service. In addition, ensure all staff are fully trained and engaged to complete their roles.

Direct Reports: Site security personnel

Key Responsibilities:

Cultural

  • Ensure all personnel are fully engaged with the clients vision and methodology whilst living to the Carlisle Support Services values

Operational

  • Ensure service levels delivered adhere to our contract terms and client SLA's
  • Ensure protection of client personnel, assets, brand and profit via selection and deployment of best practice processes and motivated and highly trained personnel
  • Ensure sufficient levels of qualified and competent officers are maintained to meet the current and projected future levels of personnel required
  • Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision
  • Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction
  • Ensure all staff work in a professional and safe manner always

Compliance

  • Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
  • Ensure all officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.
  • Complete regular audits across the team to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported
  • Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
  • Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training

People

  • Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines
  • Responsible for the recruitment and retention all contract personnel
  • Responsibility for the correct payment of all staff including ensuring full compliance on holiday, bank holiday and sick pay
  • Responsibility for the ordering, upkeep and compliance of all uniform

Financial

  • Prepare monthly financial information for invoicing
  • Prepare and sign off all POs in line with company procedures

Stakeholder Relationships

  • Establish and encourage proactive working relationships with the key client stakeholders and local community

Performance Management & Record Keeping

  • Prepare and deliver weekly reports and monthly KPI packs for the client and CSS CM
  • Conduct regular Health and Safety training audits and toolbox talks

Person specification:

  • SIA Licensed
  • Good understanding of the UK Security industry
  • Previous recruitment experience
  • Previous people management experience
  • Knowledge and experience of dealing with physical and electronic security methods and measures
  • Knowledge security patrol systems
  • Excellent communication skills - articulate and focussed, proficient written skills, good listener
  • A good people manager, able to motivate and optimise outputs from team members.
  • Keen commercial skills with the ability to understand and control a P&L
  • Excellent IT skills
  • Ideally hold full UK Driving Licence
  • Flexibility around working hours and patterns, with some weekends required

Key Behaviours:

  • Able to motivate and engage personnel whilst ensuring discipline is retained at all times
  • Put Customer at the Heart of what they do
  • Care passionately about the clients they manage and the staff they are in charge of

Apply for this Job

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