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Administrator

28 days left to apply Luton, Bedfordshire
GBP23000 - GBP23000 per annum
Permanent
  • Job Ref: VA07_APR_Mobeen_1659340580
  • Sector: Cleaning
  • Job type: Permanent
  • Date added: 1st August 2022
  • Recruiter: Barbara Wroblewska

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Helpdesk Administrator

Based: Luton
The hours: Tuesday to Saturday 08:00 -16:30

We are:

We are experts in our chosen fields, focusing on the provision of cleaning, security, events, and retail support services. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes. Our vision is to be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in. We will do this by promoting our core values.

You are:

Detail oriented and able to work well under pressure, you're able to meet deadlines without compromising on quality and always following process. You're passionate about great customer service and able to communicate clearly, concisely, and effectively. You're a team player, adaptable to the needs of the business and able to use your initiative and willing to step up and take responsibility. You're resilient and self-motivated thriving on challenge and you strive to become an expert in whatever role you undertake. Most importantly, you are confident in your ability to provide a first-class service to the business, colleagues, clients, and staff.

Together we'll be:

  • Passionate about the wellbeing of everyone
  • Putting our customers at the heart of everything we do
  • Delivering on our promises - all the time
  • Supporting everyone to be sector-based experts

What you'll do:

As Helpdesk Administrator, you will be responsible for a range of tasks that will support our Contract Managers and Frontline teams to do their best work, this includes a range of helpdesk activities from logging faults to managing jobs and producing cleaning reports. You'll also be responsible for monitoring time and attendance, and processing requests for consumables and equipment.

Your Essential Responsibilities will involve these core elements:

Helpdesk

  • Logging of all faults in a timely manner on our systems - Asset Pro, PlanOn and Work-IT
  • Communication of the faults to the operational management team on the contract in a timely manner to enable the resolution of these faults within the agreed KPI's
  • The active management of jobs on Asset Pro, PlanOn and Work-IT
  • The closing out of all jobs once completed
  • Production of the monthly KPI data from Work-IT directed by the Head of Operations for Cleaning
  • Requesting extensions from the client when required due to access issues
  • Generation of POs for third party service providers in response to faults/jobs that have been raised via the helpdesk

Time & Attendance

  • Monitor daily arbitration's of shifts on the Time & Attendance system and advise supervisors and contract managers of non-attendance
  • Entering the payroll information for labour only contracts

Consumables, Materials and Equipment Management

  • Process using an online portal all requests for materials and consumables with suppliers
  • Co-ordinate the repair of equipment with Asset administrator

Production of Periodic Cleaning Reports

  • Collection, process, and presentation of information produced by the periodic team on a weekly basis
  • Updating the graffiti and fly tipping reports on a weekly basis, with the report being uploaded on our client reporting system
  • Producing the Weekly Reports for key clients
  • Attendance on the daily client fault calls

What you'll need:

Some experience, skills, and qualifications… but don't worry too much if you don't tick every box because we are great at developing our people to reach their full potential:

Essential Skills and Competencies

  • Strong commercial business acumen
  • Strong organisational skills
  • High Achiever
  • Passionate in ensuring service delivery
  • Disciplined in applying and working with processes
  • Delivers through and with people
  • Excellent interpersonal skills and works collaboratively as part of the management team
  • Strong organisational skills
  • IT Skills - computer literate and able to use of Microsoft Office, Excel, PowerPoint

Desirable

  • Successful helpdesk experience in a large business(es)

What we'll give you:

The opportunity to grow and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Some of our other benefits include:

  • Health and Wellbeing Plans
  • 23 days paid holiday
  • Discounts and Cashbacks
  • Paid Volunteering days
  • Employee Assistance Program
  • Refer a Friend Scheme
  • Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.

#IHPCLEAN

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