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Administrator

28 days left to apply Luton, Bedfordshire
GBP23500 - GBP23500 per annum
Permanent
  • Job Ref: VA14_OCT_Jade_1669026787
  • Sector: Cleaning
  • Job type: Permanent
  • Date added: 21st November 2022
  • Recruiter: Barbara Wroblewska

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Helpdesk Administrator

Based: Luton
The hours: 09:00 to 17:00 Tuesday - Saturday

Your Essential Responsibilities will involve these core elements:

Helpdesk

  • Logging of all faults in a timely manner on our systems - Asset Pro, PlanOn and Work-IT
  • Communication of the faults to the operational management team on the contract in a timely manner to enable the resolution of these faults within the agreed KPI's
  • The active management of jobs on Asset Pro, PlanOn and Work-IT
  • The closing out of all jobs once completed
  • Production of the monthly KPI data from Work-IT directed by the Head of Operations for Cleaning
  • Requesting extensions from the client when required due to access issues
  • Generation of POs for third party service providers in response to faults/jobs that have been raised via the helpdesk

Time & Attendance

  • Monitor daily arbitration's of shifts on the Time & Attendance system and advise supervisors and contract managers of non-attendance
  • Entering the payroll information for labour only contracts

Consumables, Materials and Equipment Management

  • Process using an online portal all requests for materials and consumables with suppliers
  • Co-ordinate the repair of equipment with Asset administrator

Production of Periodic Cleaning Reports

  • Collection, process, and presentation of information produced by the periodic team on a weekly basis
  • Updating the graffiti and fly tipping reports on a weekly basis, with the report being uploaded on our client reporting system
  • Producing the Weekly Reports for key clients
  • Attendance on the daily client fault calls

What you'll need:

Some experience, skills, and qualifications… but don't worry too much if you don't tick every box because we are great at developing our people to reach their full potential:

Essential Skills and Competencies

  • Strong commercial business acumen
  • Strong organisational skills
  • High Achiever
  • Passionate in ensuring service delivery
  • Disciplined in applying and working with processes
  • Delivers through and with people
  • Excellent interpersonal skills and works collaboratively as part of the management team
  • Strong organisational skills
  • IT Skills - computer literate and able to use of Microsoft Office, Excel, PowerPoint

Desirable

  • Successful helpdesk experience in a large business(es)

#IHPCLEAN

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