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Cleaning Contract Manager

28 days left to apply Liverpool, Merseyside
GBP32000 - GBP34000 per annum
Permanent
  • Job Ref: CCM010822MR_1663942633
  • Sector: Cleaning
  • Job type: Permanent
  • Date added: 23rd September 2022
  • Recruiter: Matt Rogers

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We are:

A rapidly growing business with revenues increasing threefold in the past 5 years and set to continue. To support our long-term goals, we are investing in people, systems, and technology to ensure we stay ahead of the competition, so there has never been a better time to join the Carlisle family. We are experts in our chosen fields - cleaning, security, events, and retail. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes.

You are:

A capable Contract Manager, ideally with a Cleaning or FM background, you are able to balance customer needs with business goals and know how to deliver service solutions that enhance business value. You support and develop your teams to achieve excellent results, you thrive on challenge and embrace change. You are an expert, but you never stop learning and evolving new ways of working, having a direct impact on improving the performance of the business and the service to your client.

Together we'll be:

  • Passionate about the wellbeing of everyone
  • Putting our customers at the heart of everything we do
  • Delivering on our promises - all the time
  • Supporting everyone to be sector-based experts

What you'll do:

The Contract Manager will be responsible for the safe delivery of cleaning services to a single client with multiple sites. The focus will be ensuring that all buildings are cleaned to the agreed standards, using the resources allocated, within the agreed time scales. Thus, allowing Carlisle Cleaning to delight the client with a safe, clean, and sanitary environment.

Your Essential Responsibilities will involve these core elements:

  • Health and Safety Duty Holder - signing off plans, promoting a safe culture, ensuring the team is qualified to perform their roles, performing risk assessments, compliance with health & safety policies
  • Quality and Service Delivery Management - ensuring customer experience scores exceed the benchmark, ensuring faults are closed within deadlines, ensuring periodic cleaning deadlines are achieved
  • Financial Performance - achieving annual budget targets, managing hours, consumables, isolation, and possession budgets, work with finance to ensure prompt and accurate invoicing
  • People Management - performing regular 1-1's and development reviews, working with the Learning & Development team to deliver contract training plans, ensuring managers adhere to our recruitment policies
  • Account Management and Development - adopting best practice, offering & trialling innovative solutions, developing additional service lines, completion of periodic service reviews and management reports
  • Project Management - ad-hoc projects relating to your contract or to support the wider business

What you'll need:

Desirable skills and competencies

  • Degree level qualification or equivalent - recommended requirement
  • Successful Operational Management Experience in a large business(es)

Essential skills and competencies

  • Strong commercial business acumen
  • Financial Awareness that enables full understanding and working with budget, P&L
  • High Achiever
  • Passionate in ensuring service delivery
  • Disciplined in applying and working with processes
  • Delivers through and with people
  • Inspirational leader and strong motivator
  • Excellent interpersonal skills and works collaboratively as a member of the senior management team
  • Strong organisational skills
  • IT Skills - computer literate and able to use of Microsoft Office, Excel, Powerpoint

What we'll give you:

The opportunity to grow and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Some of our other benefits include:

  • 23 days holiday rising to 25 days after two years' service
  • Company pension scheme after qualifying period
  • Health and Wellbeing Plans
  • Discounts and Cashbacks
  • Paid Volunteering days
  • Employee Assistance Program
  • Refer a Friend Scheme
  • Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.

#IHPCLEAN

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