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Contract Manager

28 days left to apply Stafford, Staffordshire
GBP55000 - GBP55000 per annum
Permanent
  • Job Ref: VA02_JUN_Richard_1654513136
  • Sector: Cleaning
  • Job type: Permanent
  • Date added: 6th June 2022
  • Recruiter: Barbara Wroblewska

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Contract Manager - Cleaning

Based within the Avanti West Coast region

Salary: £55,000 plus car/allowance and 10% performance related bonus

We are:

A rapidly growing business with revenues increasing threefold in the past 5 years and set to continue. To support our long-term goals, we are investing in people, systems, and technology to ensure we stay ahead of the competition, so there has never been a better time to join the Carlisle family. We are experts in our chosen fields - cleaning, security, events, and retail. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes.

You are:

Able to balance customer needs with business goals and know how to deliver service solutions that enhance business value. Capable of supporting and developing your team to achieve excellent results, you thrive on challenge and embrace change. You are an expert, but you never stop learning and evolving new ways of working, having a direct impact on improving the performance of the business and the service to your client. Most importantly, you are confident in your ability to provide a first-class service to our client Avanti West Coast.

Together we'll be:

  • Passionate about the wellbeing of everyone
  • Putting our customers at the heart of everything we do
  • Delivering on our promises - all the time
  • Supporting everyone to be sector-based experts

What you'll do:

The Contract Manager will be responsible for the safe delivery of cleaning services to our client, Avanti West Coast. The focus will be ensuring that all stations or assets are cleaned to the agreed standards, using the resources allocated, within the agreed time scales. Thus, allowing the client to delight the client in a safe and clean environment.

Your Essential Responsibilities will involve these core elements:

  • Health and Safety Duty Holder - signing off plans, promoting a safe culture, ensuring the team is qualified to perform their roles, performing risk assessments, compliance with health & safety policies
  • Quality and Service Delivery Management - ensuring customer experience scores exceed the benchmark, ensuring faults are closed within deadlines, ensuring periodic cleaning deadlines are achieved
  • Financial Performance - creating and achieving annual budget targets, managing hours, consumables, isolation, and possession budgets
  • People Management - performing regular 1-1's and development reviews, working with the Learning & Development team to deliver contract training plans, ensuring managers adhere to our recruitment policies
  • Account Management and Development - adopting best practice, offering & trialling innovative solutions, developing additional service lines, completion of periodic service reviews and management reports
  • Project Management - ad-hoc projects relating to your contract or to support the wider business

What you'll need:

Some experience, skills, and qualifications… but don't worry too much if you don't tick every box because we are great at developing our people to reach their full potential:

  • A proven track record of managing an industrial workforce
  • An ability to manage budgets, generate forecasts and implement & deliver cost efficiencies
  • Evidence of promoting a culture of health and safety compliance
  • Demonstrable Account Management experience, with service enhancement and development
  • Possess a full UK Driving Licence
  • IT skills - Computer literate and able to use MS Office, Excel, and PowerPoint
  • Ideally educated to Degree level or equivalent
  • Have a NEBOSH or IOSH qualification

What we'll give you:

The opportunity to grow and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Some of our other benefits include:

  • 23 days holiday rising to 25 days after two years service
  • Company pension scheme after qualifying period
  • Health and Wellbeing Plans
  • Discounts and Cashbacks
  • Paid Volunteering days
  • Employee Assistance Program
  • Refer a Friend Scheme
  • Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.

#IHPCLEAN

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