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Contract Manager

28 days left to apply London
GBP50000 - GBP55000 per annum
  • Job Ref: 16/Feb_1678983979
  • Sector: Security
  • Job type: Permanent
  • Date added: 16th March 2023
  • Recruiter: Sarah Jaji

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We are:

A rapidly growing business, with revenues increasing threefold in the past five years and set to continue. We provide services to a range of high profile and market leading clients across the UK. We are experts in our chosen fields, focusing on the provision of cleaning, security, events, and retail support services. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes.

You are:

Able to balance customer needs with business goals and know how to deliver robust plans for that provides clarity for all internal and external stakeholders. You are a subject matter expert who will proactively ensure the delivery of security, stewarding and event operations. You're capable of coaching, supporting, and developing teams to achieve excellent results, you thrive on challenge and embrace change. You are an expert, but you never stop learning and evolving new ways of working, having a direct impact on improving the performance of the business. To provide our customer with a high-quality security operation, ensuring the on-site team meet the fulfilment levels required and are fully trained in line with the contract requirements.

Together we'll be:

Actively promoting the company vision by embedding our shared values throughout the team, empowering passionate people to deliver exceptional outcomes because we are:

  • Passionate about the wellbeing of everyone
  • Putting our customers at the heart of everything we do
  • Delivering on our promises - all the time
  • Supporting everyone to be sector-based experts

What you'll do:

You will have a chance to create your own security strategy alongside the customer and will lead a team of Duty Managers, supported by an Administrator and Operations Manager.

We are looking for an exceptional Contract Manager who will ensure Carlisle Support Services successfully deliver on its contractual operational targets for site security, whilst ensuring full compliance to customer's terms of business, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service.

Key Responsibilities:

  • Embrace and deliver an operation in line with the values and brands of our client
  • Ensure service levels delivered adhere to our contract terms and client SLA's
  • Ensure best practice processes by developing a team of motivated and highly trained personnel
  • Ensure sufficient levels of qualified and competent officers are maintained through rigorous resource planning and recruitment plans
  • Identify and introduce improvements to service delivery that enhances customer satisfaction
  • Complete regular audits across the contract to ensure contract and legal compliance
  • Communicate Health and Safety processes and policies to all staff and ensure they remain trained including contract specific training
  • Direct, monitor and develop staff performance via an effective review process
  • Create a positive environment and culture where employees choose to work
  • Management of the contract P&L to deliver profits in line with or exceeding budget
  • Attend weekly meetings with client Security team and develop proactive working relationships
  • Establish and encourage relationships with key client stakeholders and the local community
  • Conduct regular Health and Safety training audits and toolbox talks

What you'll need:


  • SIA Licence and excellent understanding of the UK Security industry
  • Knowledge and experience of running large event operations
  • Knowledge and experience of dealing with physical and electronic security methods and measures
  • Excellent communication skills - articulate and focussed, proficient written skills, good listener
  • People management skills, able to motivate and optimise outputs from team members
  • Strong commercial skills with the ability to understand a P&L and consistently deliver against budget
  • Good organisational skills and an ability to manage conflicting priorities and meet deadlines
  • Excellent IT skills
  • A full UK driving licence
  • Flexibility around working hours and patterns


  • Similar event venue experience
  • Experience of undertaking counter-terrorist risk assessments

What we'll give you:

The opportunity to gain experience and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Some of our other benefits include:

  • 23 days holiday rising to 25 after two years' service
  • Contributory pension scheme after qualifying period
  • Health and Wellbeing Plans
  • Discounts and Cashbacks
  • Paid Volunteering days
  • Employee Assistance Program
  • Refer a Friend Scheme
  • Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.


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