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Contract Manager

28 days left to apply Stevenage, Hertfordshire
GBP43000 - GBP43000 per annum
  • Job Ref: Sept/23 ENHT & PAHT_1693832187
  • Sector: Security
  • Job type: Permanent
  • Date added: 4th September 2023
  • Recruiter: Sarah Jaji

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Based at - Stevenage and Harlow

We are:

A rapidly growing business, with revenues increasing threefold in the past five years and set to continue. We provide services to a range of high profile and market leading clients across the UK. We are experts in our chosen fields, focusing on the provision of cleaning, security, events, and retail support services. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes.

You are:

Able to ensure Carlisle Support Services successfully deliver its contractual operational and financial target, ensuring full compliance to customer's terms of business, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service. In addition, ensure all staff are fully trained and engaged to complete their roles.

Together we'll be:

Actively promoting the company vision by embedding our shared values throughout the team, empowering passionate people to deliver exceptional outcomes because we are:

  • Passionate about the wellbeing of everyone
  • Putting our customers at the heart of everything we do
  • Delivering on our promises - all the time
  • Supporting everyone to be sector-based experts

What you'll do:

Ensure all personnel are fully engaged with the clients vision and methodology whilst living to the Carlisle Support Services values

Key Responsibilities:

  • Ensure service levels delivered adhere to our contract terms and client SLA's
  • Ensure protection of client personnel, assets, brand and profit via selection and deployment of best practice processes and motivated and highly trained personnel
  • Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision
  • Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction
  • Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
  • Ensure all officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.
  • Complete regular audits across the team to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported
  • Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
  • Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
  • Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines
  • Responsible for the recruitment and retention all contract personnel
  • Prepare monthly financial information for invoicing
  • Establish and encourage proactive working relationships with the key client stakeholders and local community
  • Prepare and deliver weekly reports and monthly KPI packs for the client
  • Financial performance - assist with the compilation of the monthly P&L
  • Conduct monthly client temp checks
  • Conduct Visit IT audits at all assignment locations - at least 2 per month per assignment location
  • Conduct regular Health and Safety training audits and toolbox talks
  • All Supervisors receive performance reviews

What you'll need:


  • SIA Licensed
  • Good understanding of the UK Security industry
  • Previous recruitment experience
  • Previous people management experience
  • Knowledge and experience of dealing with physical and electronic security methods and measures
  • Knowledge security patrol systems
  • Excellent communication skills - articulate and focussed, proficient written skills, good listener
  • A good people manager, able to motivate and optimise outputs from team members.
  • Keen commercial skills with the ability to understand and control a P&L
  • Excellent IT skills
  • Ideally hold full UK Driving Licence
  • Flexibility around working hours and patterns, with some weekends required

What we'll give you:

The opportunity to gain experience and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Some of our other benefits include:

  • 23 days holiday rising to 25 after two years' service
  • Contributory pension scheme after qualifying period
  • Health and Wellbeing Plans
  • Discounts and Cashbacks
  • Paid Volunteering days
  • Employee Assistance Program
  • Refer a Friend Scheme
  • Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.


Apply for this Job

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