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Contract Manager – Cleaning

28 days left to apply Liverpool, Merseyside
GBP33000 - GBP33000 per annum
  • Job Ref: CM010822MR_1659358891
  • Sector: Cleaning
  • Job type: Permanent
  • Date added: 1st August 2022
  • Recruiter: Matt Rogers

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We are:

A rapidly growing business with revenues increasing threefold in the past 5 years and set to continue. To support our long-term goals, we are investing in people, systems, and technology to ensure we stay ahead of the competition, so there has never been a better time to join the Carlisle family. We are experts in our chosen fields - cleaning, security, events, and retail. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes.

You are:

A capable Contract Manager, ideally with a Cleaning or Facilities Management background, you are able to balance customer needs with business goals and know how to deliver service solutions that enhance business value. You support and develop your teams to achieve excellent results, you thrive on challenge and embrace change. You are an expert, but you never stop learning and evolving new ways of working, having a direct impact on improving the performance of the business and the service to your client.

Together we'll be:

  • Passionate about the wellbeing of everyone
  • Putting our customers at the heart of everything we do
  • Delivering on our promises - all the time
  • Supporting everyone to be sector-based experts

What you'll do:

The Contract Manager will be responsible for the safe delivery of cleaning services to our client, Mersey Travel. The focus will be ensuring that all stations or assets are cleaned to the agreed standards, using the resources allocated, within the agreed time scales. Thus, allowing the client to delight the client in a safe and clean environment.

Your Essential Responsibilities will involve these core elements:

  • Health and Safety Duty Holder - signing off plans, promoting a safe culture, ensuring the team is qualified to perform their roles, performing risk assessments, compliance with health & safety policies
  • Quality and Service Delivery Management - ensuring customer experience scores exceed the benchmark, ensuring faults are closed within deadlines, ensuring periodic cleaning deadlines are achieved
  • Financial Performance - creating and achieving annual budget targets, managing hours, consumables, isolation, and possession budgets
  • People Management - performing regular 1-1's and development reviews, working with the Learning & Development team to deliver contract training plans, ensuring managers adhere to our recruitment policies
  • Account Management and Development - adopting best practice, offering & trialling innovative solutions, developing additional service lines, completion of periodic service reviews and management reports
  • Project Management - ad-hoc projects relating to your contract or to support the wider business

What you'll need:

Some experience, skills, and qualifications… but don't worry too much if you don't tick every box because we are great at developing our people to reach their full potential:

  • Positivity, you're a motivated leader
  • Passion for excellent customer service
  • Proactivity - an ability to think outside the box
  • Always looking for continuous improvement
  • Highly flexible and adaptable
  • Ability to work flexible hours
  • Organised and methodical
  • Ability to multitask and make sound decisions quickly
  • Experience of effectively leading and training teams
  • Experience of working effectively in a team
  • Evidence of taking responsibility
  • Willingness to take responsibility
  • Experience of managing and training teams of at least 40 people
  • Strong level of both verbal and written English communication skills
  • Problem solving skills
  • Commercial Awareness
  • Service industry experience
  • Ability to communicate efficiently in writing and produce detailed monthly review packs and sales documents
  • Ideally possess a full UK Driving Licence
  • IT skills - Computer literate and able to use MS Office, Excel, and PowerPoint

What we'll give you:

The opportunity to grow and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Some of our other benefits include:

  • 23 days holiday rising to 25 days after two years' service
  • Company pension scheme after qualifying period
  • Health and Wellbeing Plans
  • Discounts and Cashbacks
  • Paid Volunteering days
  • Employee Assistance Program
  • Refer a Friend Scheme
  • Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.


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