Carlisle Support Services is currently recruiting Customer Service Agents for a unique rail contract in Folkestone, Dover. requires excellent communication skills (spoken and written) and customer service as well as the highest standards of personal presentation.
Your role will be to allocate the vehicles to the appropriate lane, covering various positions in the lanes and provide customer service to all the passengers in a face to face environment.
Job Title: Customer Service Agent
Pay Rate: £9.10 per hour
Variable Shift's: Early | Lates | Nights - 24 hour running operation
Duties & Responsibilities:
Control Traffic into passenger allocation lanes
Control Traffic separation into single or double deck vehicles
Liaise with the different teams for the timely release of traffic
Redirect traffic to maximise loading
Ensure passenger traffic flows into in and out of the car park
Control Vehicles with the correct hangers
Direct passengers to a suitable parking bay and advise them of the correct time they may proceed to the boarding area
Ensure that all personnel assigned to this contract are strictly adhering to the statutory obligations contained within Health and Safety at Work legislation.
Attend training and development programmes as determined by the Director of Operation & Group Training manager
Good timekeeping & attendance
Great attention to detail
Ability to work collaboratively, must be a team player
Communicates in open and honest manner
Focuses on results and aim to deliver extraordinary performance
Excellent level of both verbal and written English
Service industry experience
Always take responsibility and accountability
Be able to provide proof of eligibility to work and hold an appropriate security clearance
Flexible to work to a shift rotation in line with a 24-hour operation.
In accordance with the Working Time Regulations Act 1998 these roles are open to individuals aged 18 years and over at the time of taking up appointment due to shift working being required.
All applicants are required to pass the full medical test including Drugs & Alcohol tests.
Full Training will be provided and paid for when you start with us.
Full uniform & PPE will be provided and must be worn on every shift and kept to a high standard.
Excellent Training & Development programme.