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Divisional HR Business Partner

28 days left to apply Luton, Bedfordshire
GBP - GBP per annum
  • Job Ref: AO280720_1596010362
  • Sector: Cleaning
  • Job type: Permanent
  • Date added: 29th July 2020
  • Recruiter: Ellie Masters

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At Carlisle we focus on the provision of cleaning, security, events and retail facilities support services. We are trusted to deliver business critical functions on behalf of our customers in support of their products and services. Our business model is based on our impressive ability to support our clients demand for capacity with strict change management processes.

The role of the Divisional HR Manager is to provide employee focussed, responsive, accurate and pragmatic HR solutions and support to managers, employees and flexible employees in-line with company policies, internal procedures and strategic goals.

Within this role, you will need to be prepared to travel regionally to our clients for client meetings, disciplinary meetings and other HR-based appointments. This will require the successful candidate to hold a Full UK driving license.

Duties will include, but are not limited to:

  • To act as an "ambassador" of the company, working in line with Carlisle values

  • To understand the operational client contracts within the Cleaning, Retail & Industrial Services divisions, and their unique operational requirements

  • To promote a culture of trust and positivity within the Contract Management & Senior Management Teams

  • To work with the Head of HR & the other Divisional HR Managers across the group to promote a joined-up approach to HR matters

  • To develop and maintain strong relationships within the business and client base

  • To identify the key people issues within the contracts in the division, and work closely with the Contract Managers to tailor solutions according to the needs to the contract

  • To implement and monitor a strict performance management programme that will include regular employee 1-2-1s, engagement surveys, Virtuoso Management Annual Assessments, and Performance Improvement plans

  • To provide dedicated on-site support for all new contract mobilisations, including but not limited to attendance at client mobilisation meetings, employee consultations and ensuring that our legal obligations under the TUPE regulations are fully adhered to

  • To provide structured support to any new Contract Managers, ensuring that they have the confidence and expertise to be able to take the lead on dealing with any people issues on their contracts whilst providing 1-2-1 coaching & support where required

  • To promote employee engagement across the Cleaning, Retail & Industrial Services divisions by recognising that our employees are our most valuable assets; championing our existing initiatives whilst liaising with our employees to ascertain what motivates them in order to put forward any new methods of engaging our workforce

  • To attend regular meetings with the Head of HR and the other Divisional HR Managers to ensure HR excellence across the business, and to discuss & contribute to new Company wide HR projects & initiatives

  • To work with the Divisional Recruitment Manager to support the recruitment of all new employees, ensuring best practice & awareness of any risks associated with failing to follow a fair recruitment process

  • To allocate dedicated time for personal development into your schedule, including the analysis of key case outcomes to understand what could have been done better, keeping on top of changes in employment law and liaising with the other Regional HR Managers to discuss key learnings and best practice

  • To adhere to agreed service level agreements with the business and Head of HR

  • To work on ad hoc projects and tasks when required to meet the demands of the business

Skills & Experience:


  • Maths & English at GCSE grade C or equivalent
  • CIPD level 5 or equivalent
  • Solid experience of working in a Head of HR / HRBP role or similar
  • Excellent communication skills - articulate and focussed, proficient written skills
  • Expertise across key HR functions, specifically; Employee Relations, Employee Engagement, Admin, Performance Management, Recruitment & Selection & HR Strategy/Projects
  • Solid TUPE / mobilisation experience
  • Proven experience interacting and building excellent working relationships with all levels of management and across organisational lines, and with external clients, suppliers & other key stakeholders
  • An excellent understanding of key employment legislation / best practice


  • CIPD level 7 or equivalent, or working towards
  • Experience of working in the security / facilities management industry
  • Acquisitions & integration experience


  • Able to manage and motivate teams and individuals, and work collaboratively
  • Self-motivated
  • Demonstrates the ability to forge and maintain relationships
  • Good organisational/time management skills and ability to manage conflicting priorities and deliver to deadlines
  • Competent user of IT systems
  • Always does the right thing for the business, colleagues, clients and operatives
  • Shows initiative, resourcefulness and professionalism
  • Communicates in an open and honest manner
  • Focuses on results and aims to deliver an extraordinary performance
  • Always take responsibility and accountability
  • Willingness to travel within the UK

Please contact the Recruitment Manager; Ellie Masters for more information at

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