We are:
A rapidly growing business with revenues increasing threefold in the past 5 years and set to continue. To support our long-term goals, we are investing in people, systems, and technology to ensure we stay ahead of the competition, so there has never been a better time to join the Carlisle family. We are experts in our chosen fields - cleaning, security, events, and retail. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes.
You are:
A Successful Operational Manager Experience in a large business(es)
Together we'll be:
- Passionate about the wellbeing of everyone
- Putting our customers at the heart of everything we do
- Delivering on our promises - all the time
- Supporting everyone to be sector-based experts
What you'll do:
To ensure the delivery of all client Events through the recruitment of a good standard of personnel, management of client bookings, positive client relationships and delivery on Event day through a robust operational plan
Your Essential Responsibilities will include, but not be limited to these core elements:
- Lead all non core event operations
- Create operational schedule based on client calendar
- Build rostering plan for all levels of resource
- Work with resourcer ensure all events are covered with right calibre of personnel
- Line manage events Supervisors, including quarterly PR's
- Develop operational plans for each event
- Develop training and induction plans for all roles
- Communicate events plan to all staff
- Ensure sufficient support on event days- sign in etc
- Lead Events or ensure suitable Supervisor is in place to lead
- Support recruitment of new staff as needed
- Ensure standards of uniform
- Step in as overall Contract Manager when Contract Manager is on AL
- Build a positive relationship with client, portraying progress on key focus areas
- Keep client updated on booking progress and recruitment progress
- Ensure full site of operating instructions in place for Events operation
- Ensure time and attendance system is up to date
- Prepare data for invoicing of all Events
What you'll need:
Desirable skills and competencies
- Ideally you will have a valid SIA License.
Essential skills and competencies
- demonstrable experience in Event Operations Management
- Flexible to work fluid hours
- Fast paced and works well to deadlines
- Can lead Event Supervisor teams
- Ability to create project costings
- Good communicator
- Works well under pressure
- Good understanding of Crowd Management
What we'll give you:
The opportunity to gain experience and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Some of our other benefits include:
- 23 days holiday rising to 25 days after two years' service
- Company pension scheme after qualifying period
- Health and Wellbeing Plans
- Discounts and Cashbacks
- Paid Volunteering days
- Employee Assistance Program
- Refer a Friend Scheme
- Cycle to Work Scheme
We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.
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