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Head of HR – Interim

28 days left to apply Luton, Bedfordshire
GBP50000 - GBP55000 per annum
Full Time
  • Job Ref: HOHR140922MR_1663159834
  • Sector: Security
  • Job type: Full Time
  • Date added: 14th September 2022
  • Recruiter: Matt Rogers

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A Strategic role within the HR Leadership Team

Carlisle Support Services provides customer driven people-based services and strive to deliver measurable value to all involved. We do this by empowering passionate people to deliver exceptional outcomes. Our vision is to be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in.

Based in our Luton Head Office and reporting directly to the HR Director, the Head of HR role is a position of strategic importance and influence within the HR Leadership Team and the wider business. You will be expected to play a key role in leading, supporting and developing the HR team, enabling them to do their best work and progress their careers. This will involve delivering a robust and sustainable HR plan to support the divisional operations teams during a period of revenue growth and service expansion. This is an interim role for a period of approximately 10 months to cover maternity leave.

Your Core Responsibilities

As Head of HR your core responsibilities will be:

  • Lead the HR team to ensure they work collaboratively on cross divisional or geographical issues
  • Optimise the use of HR policies, systems, tools, processes covering the entire HR remit of the employee life cycle and ensuring they are appropriate to the divisions and wider business
  • Drive innovation through better processes and systems on the HR activity above areas across the business
  • Successfully deliver client responsive, cost effective and integrated people solutions that address key business objectives, gaining acceptance and engagement from key stakeholders
  • Provide operational and strategic HR support and expertise on mobilisations, organisation change, senior appointments, pay & benefits, and social value initiatives to drive performance for the division
  • Reinforce the ownership of people management by the business and line managers to support the HR delivery model
  • Work in collaboration with the broader HR function; Recruitment, L&D, People Team, and Payroll to provide the best people integrated solutions for the business
  • Develop and coach direct reports and implement development plans to ensure succession planning with the team
  • To lead on the company-wide employee engagement agenda
  • Deputise for the HR Director during their absence and to lead and deliver on ad-hoc projects as directed
  • Manage the day-to-day relationship with our external ER provider including conducting regular service reviews

To be successful in this role you will be an expert in the following areas:

  • CIPD qualification level 7 minimum
  • Formal mediation, coaching and/or mentor training
  • Demonstrates strong business/commercial approach and understanding of business needs
  • Proven experience of working in partnership and building strong working relationships with senior managers to improve people management, including coaching, and influencing
  • Passionate about customer service, an ability to articulate previous achievements through business deliverables
  • Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture
  • Excellent communication skills and ability to negotiate and influence effectively with all levels of an organisation
  • Excellent technical HR Knowledge - CIPD qualified or relevant experience to demonstrate level of competence.
  • Strong Employee Relations background and ability to manage and lead consultations
  • Proven track record of operating in a large/complex working environment
  • Involvement in organisation change programmes e.g. TUPE, Organisation re-design & redundancy programmes
  • Experience of working within a unionised environment

Desirable skills

  • Line management experience
  • Understanding of project management principles and experience of managing complex projects to successful conclusion

Working with us

As a national company with contracts across the UK, we are big enough to cope with any size of contract; whilst being small enough to care about every detail of the service we provide to our clients. As Head of HR and a strategic leader in the business, you will ensure that you always operate with our Company values in mind.

Working for you

At Carlisle we will provide opportunities to grow and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Other benefits include:

  • Company pension after qualifying period
  • 23 days annual leave (pro-rata)
  • Health and Wellbeing Plans
  • Discounts and Cashbacks
  • Paid Volunteering days
  • Employee Assistance Program
  • Refer a Friend Scheme
  • Cycle to Work Scheme

We are committed to continually developing and improving the package of pay and benefits for our staff, to ensure we can attract and retain the best people. We are also committed to providing ways to enhance the health, wellbeing, and quality of life for our staff.


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