Field Based, Local base Midlands/North, office location varies between Liverpool/Manchester/Leeds. This is a large regional role and will come with occasional stays away and occasional attendance in our Luton head office.

You are

Taking responsibility for our Security and Events North Division. This is a key strategic appointment with a clear brief to leverage resources and relationships to facilitate divisional growth. The Managing Director will be responsible for circa £55m of turnover, spanning multiple sectors and geographical locations, from North Lancs and Yorkshire down to the Midlands, with a high density of contracts in Liverpool and Manchester

We are

A rapidly growing business, with revenues increasing threefold in the past five years and set to continue. We provide services to a range of high profile and market leading clients across the UK. We are experts in our chosen fields, focusing on the provision of cleaning, security, events, and retail support services. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes.

Together we'll be

• Passionate about the wellbeing of everyone
• Putting our customers at the heart of everything we do
• Delivering on our promises - all the time
• Supporting everyone to be sector-based experts

What you'll do

Reporting into the Chief Operating Officer the Managing Director position will lead the drive for consistency in our service delivery, financial management, people engagement and customer relationships across our portfolio. Our purpose and aim is to create a Carlisle brand that can be experienced across every part of our organisation, every customer, and every interaction with our customers customer.

Your Essential Responsibilities will involve, but not be limited to these core elements:

• Measurement of customer KPI's in place and targets meet- Quality, fulfillment and sector specific measures
• All contracts operating to original tender spec or variation
• Lead continuous improvement initiatives across the portfolio, driven by customer needs
• Take full ownership of P&L and where needed work with central functions to ensure clarity on financial position/ Managing the divisions budget and resource allocation
• Work with Management Account to ensure a clean month end process
• Engage team into monthly performance
• Instigate performance improvement plans
• Work with Head of Financial Planning and Analysis and MA to address performance issues on all contracts
• Work with Head of Financial Planning and Analysis to set cost budgets for each contract
• Lead commercial negotiations
• Map all contract customer relationships and ensure coverage across team, COO and CEO
• Attend customer review meetings, decide frequency based on contract classification
• Ensure regular 121 updates with key customer contacts- 'keep in touch'
• Develop contract renewal plans and ensure timely action plan
• Set out people objectives based on 'best days work every day' strategy and create divisional objectives with HRBP
• Develop engagement improvement plans with HRBP
• Retain overview of all HR cases within division and ensure timely completion
• Work with Head of Recruitment and HOO to develop a robust recruitment process for all contracts
• Ensure every contract has an up-to-date training matrix
• Ensure all costed training is delivered within budget
• Ensure Management and Support team have development plans in place in line with contract profiling grade
• Work towards a dual service line delivery across contract base where deliverable
• Understand customer objectives to enable sales growth through additional services
• Ensure timely management of re-tenders
• Work with BDD/Sales team to ensure focus on right customer profiles for new business
• Ensure completion of audits relating to HSQE and subcontractors
• Complete risk reviews on high compliance contracts with HSQE Manager

What you'll need

Qualifications & Experience:

• Demonstrable experience of Senior Leadership position
• Demonstrable experience of Support Services operations
• Security Service line operational expertise in a senior management position
• Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business
• Understands risk and compliance at corporate level and operational impacts
• Experience in security and customer service operations in the Rail Sector
• Experience in Events Security Operations
• Exposure in dealing with Unions
• Strong understand of multiple sectors- including NHS, MOD and Maritime

Skills

• Ability to understand internal and external influences and create strategic objectives at divisional and contract level to maximize opportunity or reduce risk
• Can interpret a mix of data inputs to analyze performance and base decision making around this
• Experience of leading and managing multiple sites, geographically diverse teams
• Excellent people management skills with evidence of engagement initiatives implemented
• Strong financial and commercial awareness, understands a P&L
• Skilled influencer and critical thinker
• MBA/ILM Level 7 or equivalent
• Positive personality- comfortable communicating with Front line employees through to Board level
• Considers the wider business and its employees above their own ambitions
• Balanced and pragmatic, ability to make tough decision and listen to viewpoints
• Ability to think strategically and tactically and can balance ethics with the greater good of the organization

What we'll give you

The opportunity to thrive and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence. Some of our other benefits include:

• 4% matched pension (after qualifying period)
• Life Assurance 2x annual salary
• 23 days holiday rising to 25 after two years' service
• Private Healthcare
• Health and Wellbeing Plans
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.

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