We are:

A rapidly growing business, with revenues increasing threefold in the past five years. We provide services to a range of high profile and market leading clients across the UK. To support our long-term goals, we are investing in people and technology to ensure we stay ahead of the competition, so there has never been a better time to join the Carlisle team. We are experts in our chosen fields, focusing on the provision of cleaning, security, events, and retail support services. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes.

You are:

A proven leader and a great communicator, you get the best out of your team whilst playing a collaborative role to win the hearts and minds of your peers and clients. You're an expert with extensive knowledge of the sectors we operate in, and passionate about making a positive difference. You consistently achieve exceptional financial results and deliver extraordinary customer service, whilst always doing the right thing for the business, colleagues, clients, and frontline operatives.

You're able to demonstrate creativity, resourcefulness, and agility, supporting your team to deliver winning solutions, you thrive on challenge and embrace change. You're meticulous in your approach, but you never stop learning, questioning, and evolving new ways of working. But most of all, you're ready for the next challenge, and you're ready to join an organisation that matches your ambition.

Together we'll be:

• Passionate about the wellbeing of everyone
• Putting our customers at the heart of everything we do
• Delivering on our promises - all the time
• Supporting everyone to be sector-based experts

What you'll do:

Reporting to the Chief Operating Officer as Managing Director for all Security and Events operations, you will be responsible for developing and executing divisional strategies aligned to the business strategy to meet short- and long-term objectives:

• Be the best at what we do
• Relationship led, not sales led
• Our people do their best days work everyday

The headline measures of success for the role will be as follows:

Strategy - to design and implement a strategy that will deliver the overarching business strategy and ensure managers develop their own contract objectives. Creating innovative concepts and strategies that are compatible with the market and industry, providing market insights and strategic advice to the SMT.

Service Delivery - to ensure we deliver against our customer KPI's, tender promises and internal KPI's.

Divisional Financial Performance - achieve yearly revenue and EBIT budget expectations for all contracts and to lead your team in best practice cost and financial management.

Contract Financial Performance - ensure contracts are meeting 'sold at' margins as a minimum and to ensure rigorous controls are in place around the management of non-billable wages and contract budget control.

Customer Satisfaction and relationships - to ensure all customer stakeholders have a positive view on service delivery and to personally map and own key customer relationships within each contract, ensuring this is mapped above and below the MD role.

People - to lead a strong people focused agenda, ensuring all staff within your division feel motivated, understand the direction of the business and contract, and have the confidence to express their views. Leading interventions to improve engagement levels and assuring the retention of trained personnel who will assist the company in accomplishing its goals and mission.

Training - to lead the development of service line specific training plans for all frontline employees, where possible driving consistency across our contracts. In addition, ensure that all management and support roles have clear development plans in place.

Business Growth - to set out broad growth plans for both existing customers and new customers. Clear contract development plans in place for current customers and new business development plan which can be taken on by the sales team.

Compliance - to ensure regulatory compliance on all operations and to drive the implementation of HSQE objectives and policy.

Your Essential Responsibilities will involve but not be limited to these core elements:

What you'll need:

Knowledge

• Experience of Senior Leadership position- demonstrable
• Demonstrable experience of Support Services operations
• Security Service line operational expertise in a senior management position
• Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business
• Understands risk and compliance at corporate level and operational impacts
• Experience in security and customer service operations in the Rail Sector
• Experience in Events Security Operations
• Exposure in dealing with Unions
• Strong understand of multiple sectors- including NHS, MOD and Maritime
• Confident presentation skills and ability to lead meetings

Skills

• Ability to understand internal and external influences and create strategic objectives at divisional and contract level to maximize opportunity or reduce risk
• Can interpret a mix of data inputs to analyze performance and base decision making around this
• Has strong ethical approach, balancing multiple inputs to make sound decisions
• Experience of leading and managing multiple sites, geographically diverse teams
• Excellent people management skills with evidence of engagement initiatives implemented
• Strong financial and commercial awareness, understands a P&L
• Excellent verbal and written communication skills, and be easy to contact and recognises the need to communicate at all levels and on a regular basis
• Skilled influencer and critical thinker
• Demonstrates the ability to forge and maintain relationships
• Good organisational and time management skills
• MBA/ILM Level 7 or equivalent

Mindset

• Positive personality- comfortable communicating with Front line employees through to Board level
• Considers the wider business and its employees above their own ambitions
• Balanced and pragmatic, ability to make tough decision and listen to viewpoints
• Ability to think strategically and tactically and can balance ethics with the greater good of the organization
• Self-motivated and able to adapt to a changing environment

What we'll give you:

The opportunity to gain experience and be your best self, and to play a pivotal role in shaping our business for the future. A competitive salary, company car or car allowance, an attractive bonus scheme commensurate with a role at this level. The role is field based within London and the South East, with a requirement for travel and regular attendance at our Luton HQ, so living within a commutable distance is preferable. Some of our other benefits include:

• 4 x Life Assurance
• 4% Pension Matched
• Private Medical (Employee)
• Health and Wellbeing Plans
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.

#IHPHQ