Eurotunnel operates the fixed link transport system between its operational terminals of Folkestone in UK and

Coquelles in France.

The system provides transport for Heavy Goods and other Commercial Vehicles and Passenger vehicles 24, hours per day, 365 days per year.

Both the Freight and Passenger Service departments are critical to the successful operation of all services.

The contracted staff is engaged to provide cover for day working and on 24 hour shift system according to the specific job. Flexibility in working hours is important in order to provide the support necessary to fulfil duty and roster requirements that can fluctuate at short notice and in accordance with seasonal workloads.

The role of Operations Support Manager is to assist with the administrative duties for the day to day running

of the operation to meet the client's operational requirements; ensuring the day-to-day operation is not

impeded whilst maintaining the internal control systems that are integral for the initial stages of invoicing,

employee payroll for absence and sickness management. The logging of investigations and disciplinary will be vital to your role as well as the key relationship with our HR advisors peninsular. The performance (good and bad) will be administrated by this position to support the operations managers.

Carlisle Support Services provides customer driven people-based services and strives to deliver measurable value to all involved. We do this by empowering passionate people to deliver exceptional outcomes.

Our vision is to be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in.

We will do this by promoting 4 core values defined as follows:

* We will support everyone to be sector based experts.

* We will deliver on a promise based culture at all times.

* We will put our customers at the heart of everything we do.

* We will care passionately for the well-being of everyone.

As the Operations Support Manager, you will be required to manage all administrative tasks ensuring compliance in conjunction with the Working Time Directive and Department for Transport requirements. To maintain and enhance Carlisle Support Service reputation and ensure the profit potential of the contract is realised, whilst maintaining high corporate standards at all times.

Key Accountabilities

This role will include a variety of tasks including the following:

* Completion of administration-based tasks / projects as requested by the Contract Management Team

* Support the Recruitment Manager with stock control of uniforms and uniform / office supply orders.

* Monitor staff performance taking remedial action where required, using corporate equipment checks

and any other relevant monitoring tools as required

* Support the duty management and supervisory team to plan for, accept responsibility to ensure all staffing

levels are met on a daily basis, support if and when required.

* Support duty managers with escorting employees to and from Longport.

* Logging of investigations and disciplinary ensuring staff performance is being managed and meetings

being held, plan and organise the required meeting. Take advice from Peninsula and log all cases to

support the operations manager, also completes of minutes/note taking

* Deliver a high level of customer service to all Customer Service Agents by supporting and resolving

queries by telephone, text message or email.

* Hold quarterly employee engagement / welfare forums to actively seek feedback and listen to our

employees, action plan to be implemented and communicated to management team.

* Complete weekly fleet safety inspections and keep maintenance of Carlisle vehicles on site up to the

required standard. Ensure all relevant paperwork is completed and actioned.

* Attend training and development programs as determined

* Supporting with recruitment, interview, Attending jobs fairs and the onboarding process

* Follow all reasonable instructions and carry out all reasonable duties necessary to deliver a World Class

service to our clients, customers, and stakeholders.

* Completion of payroll

* Management cover

Person specification:

• Excellent communication skills - articulate and focussed, proficient written skills
• Great attention to detail
• Great Customer Service Skills
• Self-motivated
• Demonstrates the ability to forge and maintain relationships over the telephone and face to face
• Good organisational/time management skills and ability to manage conflicting priorities and

deliver to deadlines

• Competent user of IT systems
• Ability to work collaboratively Must be a team player and work collaboratively
• Always does the right thing for the business, colleagues, clients and operatives
• Shows initiative, resourcefulness and professionalism
• Communicates in an open and honest manner
• Focuses on results and aims to deliver an extraordinary performance
• Always take responsibility and accountability
• Excellent level of both verbal and written English communication skills.
• Service industry experience.
• Be able to provide proof of eligibility to work in the UK and hold an appropriate Security clearance certification.

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