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Relief Security Officer

28 days left to apply Liverpool, Merseyside
GBP - GBP9.19 per hour
SIA Licenced
  • Job Ref: 833_1599823945
  • Sector: Security
  • Job type: SIA Licenced
  • Date added: 11th September 2020
  • Recruiter: Charlene Cossy

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To provide a range of Security Services at Capital Building Liverpool and have a professional and speedy response to any emergencies or incidents that may occur in accordance with the site procedures.

Security personnel are multi-skilled and often provide valuable support to colleagues in other areas.

Security personnel will provide a polite, effective and presentable 5 star customer service to all tenants.

To provide an efficient and effective service at Capital Building Liverpool and assist in ensuring that it offers a safe and non-threatening environment to all its Tenants.

Principal Accountabilities:

· Actively participate in delivering Security Services at the Capital Building Liverpool

· Be professional, pleasant, friendly, helpful, and courteous at all times whilst carrying out your duties.

· Continuously look for opportunities to help tenants and promote service excellence

· Participate in ensuring that Capital Building Liverpool is a safe and non-threatening environment for all tenants.

· Undertake a general internal and external patrol service to prevent theft, unauthorised entry, access control, etc.

· Register all occurrences and emergencies and liaise with security manager and senior building manager.

· Ensure all access and egress points are secured

· Provide First Aid assistance as and when required. Trained personnel only.

· Deal efficiently with emergencies including major incidents such as fire, bomb scares, etc.

· Be responsible to comply with Health and Safety at work requirements, Fire Regulations

· Support and adhere to all site policies and procedures set by security manager and senior building manager.

· Keep and maintain detailed and accurate records of all incidents that occur.

· To carry out duties as per site security procedures and undertake training required

· Ensure that the site Security procedures, Health & Safety and Security risk assessments are being adhered to as per the security management system

· Ensure that all tenanted complaints and concerns are captured, documented, and passed to the Security Management.

· The job holder should ensure that he/she understands all functions and roles of others relevant to his/her own.

· Undertake any reasonable request from your line manager and senior building manager

Key Competencies:

Communication skills - Speaks clearly, fluently and in a compelling manner to both individuals and groups. Writes in a clear and concise manner, using appropriate grammar, style and language for the reader and also has radio etiquette

Problem solving and analysis - Analyses issues and breaks them down into their component parts. Makes systematic and rational judgements based on relevant information

Action orientation - Demonstrates a readiness to make decisions, take the initiative and originate action

Creativity and innovation - Creates new and imaginative approaches to work-related issues. Identifies fresh approaches and shows a willingness to question traditional assumptions

Operating with integrity Acts with professionalism and integrity always when dealing with others, demonstrating a fully responsive and co-

Operative manner to deliver the highest level of internal and external service

Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm stable and in control of themselves.

Flexibility - Successfully adapts to changing demands and conditions.

Communications and Working Relationships: Supporting the Operational management in the areas of Quality, Safety, Health and Environmental issues. To ensure smooth delivery of service to the client.

Framework, Boundaries, Decision Making Authority and Responsibility:

· To adhere to all security procedures implemented

· It is essential for the job holder to know when it is appropriate to seek advice or authority

The Person

Qualifications: GCSE/CSE Standard in English and Mathematics.

It is essential that the job holder has the appropriate SIA licenses in Front Line security / Door Supervision/ CCTV

Basic Health and Safety certificate desirable.

First Aid certificate desirable

Driving License desirable

Experience: A demonstrable track record in the security / Corporate security sector and delivering 5 star customer service.

Skills and Personal Qualities:

· Display the highest standards of hygiene and personal presentation to maintain the professional image of the Capital Building Liverpool

· Excellent time management skills with the ability to work under pressure and forward plan to avoid incidents or issues

· Ability to make decisions, take the initiative and originate action.

· Excellent interpersonal, communications and the ability work openly and collaboratively with all members of staff to maximise teamwork and centre morale

· Flexible and Adaptable

· The job holder must be able to obtain National Security Clearance.


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