The role

Carlisle Support Services are looking for Revenue Security Officers to maintain the security of both trains and the train station environment at all times. This is a varied role supporting our client Arriva Rail London (ARL) on their overground stations. This role is full time, five from seven days and will involve a shift pattern that includes early starts and late finishes

• You will provide a high visibility presence for the reassurance of the public, ARL personnel and other key stakeholders, reporting all relevant incidents appropriately and to the appropriate people as soon as possible
• You will act as an ambassador for ARL, providing customer care support to passengers
• You will provide a high-profile presence on train reassurance patrols, static reassurance duties at stations and assist in carrying out revenue blocks at stations
• You will carry out on train ticket checks and support with British Transport Police initiatives

The client

Arriva Rail London is the train operating company responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL). Arriva Rail London is part of the Arriva Group, a leading provider of passenger transport in Europe, employing around 40,000 people and delivering around 1.2 billion passenger journeys across 13 European countries.

Carlisle Support Services:

We are a rapidly growing business with revenues increasing threefold in the past 5 years. To support our long-term goals, we are investing in people, systems, and technology to ensure we stay ahead of the competition. We are experts in our chosen fields, focusing on the provision of cleaning, security, events, and retail support services, and we are proud to support Arriva Rail London.

Core Responsibilities for the will include, but not be limited to the following areas:

Security

• To provide security of train, premises, personnel and equipment at all times
• To provide detailed reports of stations surveyed and keep accurate patrol and incident logs in line with procedures
• To provide high visibility reassurance at Revenue blocks, crowd control and emergency situations
• To maintain official access to ARL premises and identify incidents or ticketless travel

Key tasks

• To perform high visibility reassurance patrols on the ARL network, providing accurate and polite information to members of the public
• To complete paperwork in accordance with contractual obligations and Department for Transport requirements
• To provide assistance to ARL staff with security incidents, evacuations, breakdowns or accidents
• Liaise with the emergency services and record accurate log, incident, collar and crime numbers

Revenue

• Revenue checks is a key element of your duties and should be conducted on trains, when travelling to stations and at static locations
• Assist ARL employees in revenue disputes and carry out duties on the network as stated within the relevant bye-laws

Information & Communication

• To provide accurate and articulate information to the public, ARL employees and other service stakeholders, accurately input relevant data concerning crime statistics in the appropriate log books and follow up where necessary within agreed timescales
• To facilitate the flow of information within ARL, British Transport Police and Carlisle including shift handovers

Health & Safety

• To follow, promote and deliver ARL Health & Safety procedures, emergency evacuation procedures/policy and instructions at all times
• Be well versed with station layout and location of emergency equipment, platform emergency train stops, passenger alarms and emergency exits
• Provide timely calls for appropriate assistance when necessary i.e. Ambulance, Police, Fire Services and Control

What you'll need

• SIA Guarding Licence
• 5 years checkable work history
• Ability to meet Railway Safety Accreditation Scheme requirements
• Ideally some experience working within a network rail environment and as part of a team
• People and communication skills, ability to establish and maintain relationships with the client and customer
• Reliability and flexibility, smart in appearance and professional at all times

What we'll give you:

The opportunity to gain experience and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.

Some of our other benefits include:

• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Wagestream financial wellbeing support
• Discounts and cashbacks
• Paid volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme

We're committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We're also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.

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