Carlisle Support Services have an exciting new opportunity for a Customer Care Security Officer. You will be working for one of our prestigious transport contracts. This is a full-time permanent position working a shift system which may include weekends.

The aim of the service is the provision of an effective and efficient Customer Care Service at all locations in order to deliver a safe, fully accessible, quality customer Focused environment for all users.

Shift work covering over 7 days a week various times, early starting 0730, lastest finish 2330.

Shift hours are 0730-1530 & 1530-2330

37.5 hours with overtime available

Main Requirements for the role:

• UK resident for a minimum of 3 years.
• SIA License
• Ability to provide a full 5-year work history without gaps (including periods of unemployment).
• Eligible to work full time in the UK without restrictions.

Operational duties:

• To provide a visible and high standard customer service that promotes our bus stations as being safe, comfortable, and friendly places and that contributes to maintaining and increasing customer satisfaction.
• Proactively giving customers travel information and dealing with their general enquiries.
• Providing first aid to customers (both male and female) as required.
• Preventing and addressing anti-social behaviour
• Implementing emergency procedures when required.
• Liaison with emergency services.
• Liaising with operational staff, including bus operators, drivers, and their representatives.
• Reporting incidents.
• Support partnership working across the organisation and externally.

Person Specification:

• Trained and experienced in customer service.
• Experience of effectively contributing to team objectives.
• Experience of successfully identifying appropriate communication channels to deliver information.
• Experience of striving in all aspects of work, to meet customer needs and ensure satisfaction.
• Treats staff and customers with respect.
• Take pride in their work.
• Minimum one years' experience with a minimum of four months left on their license (SIA / DS)

Benefits:

• Full training will be provided, covering First Aid, Fire Marshall, Safeguarding Champions & Customer Services
• A full uniform will be provided
• Access to further online training
• Wagestream
• Rewarding Company core of values awards

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