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Station Security Officer

28 days left to apply Carlisle, Cumbria
GBP10 - GBP10 per hour
SIA Licenced
  • Job Ref: Avanti David_1631711909
  • Sector: Security
  • Job type: SIA Licenced
  • Date added: 15th September 2021
  • Recruiter: Victoria Strang

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We are looking for an exceptional Security Officers to undertake duties at station across the rail network at several high-profile locations.

Key skills:

  • Active, enthusiastic, and approachable as the role involves engaging with the general public, answering their questions and providing an excellent level of service to all customers.
  • A desire to help people, deliver pro-active level of customer service and be professional at all times as an ambassador for the railway.
  • Excellent at conflict management and able to diffuse situations appropriately.
  • You will need to hold a valid SIA Door Supervisor License
  • You must have an excellent level of communication with a good command of the English language as you will be interacting with customers on a daily basis.
  • The role also requires completion of detailed incident reports so excellent written English is essential.
  • Experience in a railway environment is desirable although not essential.
  • Having a driving licence and access to a car is desirable although not essential.

Please do not apply for this role unless you:

  • Hold a current, valid SIA Door Supervisor Licence
  • Can provide a full 5 years of work history without gaps.
  • Have a flexible approach to working shifts including weekends.

Core duties and responsibilities of a Railway Security Officer

  • Maintain vigilance in order to anticipate and intervene in the event of acts of anti-social behaviour in accordance with company policy.
  • Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and provide written reports as required.
  • Assist in reducing crime, anti-social behaviour, and public order offences.
  • Undertake and record all security searches as defined by the TRANSEC regulations where applicable.
  • Be fully conversant with the local Emergency Plans for areas which you patrol.
  • Actively engage with staff and customers, providing exceptional customer service.
  • Always operate within the law, and professionally deal with any individual who refuses to act in accordance with the Railway By-laws and Conditions of Carriage.
  • Ensure you act in a proactive manner in the performance of your duties and maintain your personal safety and that of your colleagues by making appropriate interventions, including calling upon the assistance of a competent person or emergency services where necessary.
  • Report incidences through verbal and written means by using appropriate laid down procedures.

Hours: approx 40 hours a week

#IHPNTH

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