It was another successful year of innovation and collaboration at our Innovation Lab 2019.
We were pleased to welcome Carlisle Support Services employees, industry suppliers and clients come together at the ACC Liverpool on Thursday 7 February, to network and consider how they continue to deliver our service offering in a way that explicitly meets the unique challenges of the Support Services industry.
Managing Director, Paul Evans kicked the day off with a short introduction to the day ahead, before handing the stage over to the Disney Institutes, Stephen Bender. Stephen shared insight into how Disney create their magical experiences and deliver truly exceptional customer service. Guests came out feeling truly inspired about how to think outside of the box to provide an enhanced customer offering.
After Stephens’ inspiring speech our guests took a break for lunch and visited our Innovation Lab, which consisted of an array of suppliers with solutions to a wide variety of challenges that face our sector.
Our Keynote Speaker sessions followed on from this, where guests were split into groups to attend two topical keynote sessions. There were a variety of topics covered including “Brexit and Labour Supply”, “the Future is Human” and “How AI Technology can aid with increased productivity.”
Following on from the informative keynote sessions and a short refreshment break our guests were once again split to join roundtable discussions, where a number of our sponsors spearheaded table discussions to encourage people to share their thoughts on topics that we all face within our day to day roles.
Paul Evans, Managing Director quoted,
Since I joined Carlisle it has long been a personal goal of mine to ensure our wide-range of customers and suppliers are given the fullest of opportunities to meet, collaborate and innovate. The Innovation Lab concept has for the past few years provided the perfect environment for us to bring all together where, coupled with some industry innovators and keynote speakers, we can allow our teams and clients to consider how they continue to deliver our service offering in a way that explicitly meets the unique challenges of their own organisations. Numerous positive outcomes have been achieved over recent times from relationships that were started at one of the Carlisle Innovation Labs and I am confident many more will flourish, allowing people to develop new ways of working and wider innovations that will improve the lives of our employees, clients and the facilities industry as a whole.
Nicole Baker, Head of Marketing and Bid Management noted:
Together we have succeeded in hosting an event which provides true insight and thought leadership in how we come together to tackle the current and future challenges that are facing each of us within the Support Services industry. Headline sponsored by Wagestream, our Innovation Lab and Superstars Awards Ceremony allowed senior representatives to discuss the specific challenges facing them, meet potential new market disruptors and also engage in peer-to-peer enlightenment around solutions. A heartfelt thank you to our sponsors, contributors and media partners – this event is only possible thanks to their ongoing support and involvement.