Carlisle team at Wolverhampton show true bravery and compassion in serious incident

Carlisle Support Services Security Team Show True Heroism at The Royal Wolverhampton NHS Trust Incident


In a week that saw the hotly anticipated release of Avengers Endgame - a film of over 3 hours depicting the superhuman heroism of a team of specially modified individuals I was proud to present my own version - which Hollywood can learn a thing or two from.

No special effects, no make up, no CGI - just raw human skill, empathy and extra mile factor formed the backbone of this presentation. It focused on how our amazing team at the Royal Hospital in Wolverhampton had intervened in an incident whereby an individual had presented with a firearm and was threatening to kill himself. His reasons for wanting to were truly humbling and heartfelt and related to the recent death of a loved one. The individual was clearly in distress and needed help, but due to the firearm, was presenting a risk to himself and the public.

Our truly fantastic team jumped into action. No capes, no weapons - just empathy, caring and listening - three superpowers in my book. Over the next 20 minutes they managed to talk down the individual from a place where they wanted to take their own life and potentially those of random people around them to a place where they surrendered making themselves and the public safe again. The 20 minutes were spent listening, persuading and making the individual feel self worth and into a position where life was worth living again. A journey that is immensely hard to achieve. Working as a threesome they listened to the concerns and provided constant reassurance and support - a sight which was truly humbling to watch under such stressful circumstances. Their levels of care and empathy, I can't begin to tell you what a profound impact it had on me.

The picture above shows the faces of the SMT as they saw specially selected and redacted images of the event and heard the testament of what had gone on. It takes a lot to silence an SMT but we did it!

I am so grateful to Paul Smith, Trust Security Manager, for his passion in showing me how our team performed and for his guidance and mentor-ship of the team. It's no surprise that they have been nominated for an internal Royal Award to highlight their impact - delivered in such a humble way. Thank you Paul and Team.

Who needs Iron Man, the Hulk and co when these super humans are amongst us every day doing heroic acts. Thank you Team Royal Wolverhampton. 

Carlisle Support Services SMT watching the incident at the University Hospital Wolverhampton

The picture above shows the faces of the SMT as they saw specially selected and redacted images of the event and heard the testament of what had gone on. It takes a lot to silence an SMT but they did it!

I am so grateful to Paul Smith, Trust Security Manager, for his passion in showing me how our team performed and for his guidance and mentor-ship of the team. It's no surprise that they have been nominated for an internal Royal Award to highlight their impact - delivered in such a humble way. Thank you Paul and Team.

Who needs Iron Man, the Hulk and co when these super humans are amongst us every day doing heroic acts. Thank you Team Royal Wolverhampton.

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