NHS Wolverhampton

The Royal Wolverhampton NHS Trust

Carlisle provides security services in partnership with the Royal Wolverhampton NHS Trust – one of the largest acute and community providers in the West Midlands - delivering an integrated and proactive service across New Cross Hospital.

Our service provision includes, but is not limited to the following:

  • 19 Core Security Officers to cover buildings and car parks

  • Dual licensed CCTV – Security and Public Space Surveillance

  • Electronic Patrol Management System

  • 24 hour control room

  • Single point of contact

  • 3 Level Management Reporting – Strategic, Operational, Tactical

  • Dedicated relief staff

  • Auditing and feedback – including Mystery Shopper Audits, Penetration Testing etc

  • Bespoke training and licensing for staff – including MAPA®, LSMS and Mental Health Awareness

  • Apprenticeship schemes

We have delivered many innovative solutions including:

  • 3 Level Management Reporting – Strategic (monthly), Operational (weekly), Tactical (daily)
  • Electronic Patrol Management System, Work-IT, to ensure all patrols are monitored to comply with response KPI requirements. Also includes live image and video based reporting
  • Healthcare Professional Training – including Major Incident Response Management, Control and Restraint
  • E-Learning delivered online via Moodle
  • GPS tracked patrol vehicles
  • App based parking enforcement tool
  • Staff engagement and development plans including reward and recognition