Jaguar Land Rover

Successful Mobilisation at Jaguar Land Rover

JLR had been interested in identifying a strategic partner to protect its assets; as such had identified Carlisle to be its chosen security supplier. Our proposal demonstrated a tailored service delivery model which was aligned to the vision of JLR, standards and best practice.

Our Involvement

The security and reception services covered the 3 following locations:

  • Halewood, Liverpool – This is the most northern JLR site situated just outside of Liverpool. The plant is large in footprint and comprises the main factory and outlying
    buildings. The site has its own external ring road and a Land Rover Experience centre.
  • Ellesmere Port, Liverpool - A logistics site which is operated by our logistics partner but houses JLR parts and components. A security service is provided over 336 hours which covers vehicle management, patrols and other traditional security duties.
  • Engine Manufacturing Centre (EMC), Wolverhampton - EMC is the newest facility and is still undergoing considerable construction and expansion. The plant will soon produce the engines that support all of our UK manufacturing plants. The site is covered by security officers, a supervisor, receptionist and control room operators.

With only 3 weeks to provide a smooth transition across all locations, it became a major operation as this transition would run alongside two other mobilisations being, Peel Ports and Eurotunnel. Once again this required all Carlisle management teams to support the operation. Adrian Canale – Sector Director took the responsibility of being the transition lead throughout the mobilisation stage. This required a structured project plan aligned to each contract requirement with key timescales to be achieved.

Challenge

The JLR operation required the TUPE transfer of 45 security staff, 4 Business Protection Control Room Coordinators and 4 Front of House Reception staff and included a full spectrum of duties from controlling gates for restricted access and egress to emergency incident response. There were some additional challenges to overcome within week 2 of our 3 week mobilisation. As part of the JLR service requirements, Carlisle would be required to provide additional support staff to cover Temporary Works over the contract term. This requirement was requested to go live from the 1st April, which would require an additional 14 man security team to cover 3 new gate operations, from 1st April through to September.

Results

Furthermore, through our due-diligence process it became apparent that the Halewood location had 8 vacancies, as the site had been operating with relief cover. We had been able to overcome this challenge from both our ability to recruit due to the support network from our sister company Blue Arrow, but also our portfolio strength of security staff within the North Region.

Carlisle’s ability to support JLR through such a quick transition has resonated across their business and we continue to actively recruit, train and motivate our staff each day in supporting us to strive in service excellence on behalf of Jaguar Land Rover.