Carlisle Support Services are committed to developing exceptional people, it’s a phrase that we live by to ensure that we are supporting our employees to become sector-based experts.
We are excited to be able to now offer our Training and Development services externally, extending our offering to help other companies develop their own exceptional people.
Being an approved Highfield Qualifications Centre enables us to provide training and examinations leading to a qualification from one of the UK’s leading awarding organisations, a partnership that we are proud to be a part of.
We have Training facilities in London (various venues) Luton, Liverpool and Manchester. We also have access and resources to train all over the UK.
If you have groups of 6 or more we will be happy to discuss delivering training at any location within the UK to suit your requirement.
Customer Service (HABC Level 2 RQF)
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
- The principles of customer service
- How customers’ needs and expectations are formed
- Interpersonal skills and appropriate behaviour
- Responding to customers’ problems or complaints
Suitable for: People who are in a customer facing role
Course Duration: 1 day
Assessment Type: Closed book test in exam conditions
Emergency First Aid at Work (HABC Level 3 RQF)
This course will engage, educate and inspire learners, whilst giving them the knowledge and skills of how to keep themselves and others safe in a fire situation.
- Responsibilities of the first-aider
- Assessing an incident
- Managing an unresponsive casualty
- The respiratory system
- Wounds and bleeding
- Dealing with minor injuries
- Other injuries
Anyone who works in an environment where basic first aid could be used
Course Duration: 1 day
Assessment Type: Closed book test in exam conditions and practical assessments
Can't see what you're looking for?
If you have a requirement for any subjects that are not listed above, please use our general enquiry button as we are happy to tailor our services to ensure your needs are covered.