Revenue Protection

Joint logos for Carlisle Support Services and ITAL


To stop fair evasion across the UK

Uncollected fares from passengers cost the rail industry at least £240 million per year – the equivalent of more than 80 new carriages.

Carlisle Support Services and ITAL have joined forces to deliver an end-to-end solution for revenue protection, which is believed to be the first such partnership on Britain’s railways.

The partnership offers a one-stop, multi-TOC disciplinary solution that maximises operational capability while offering the strategic insight and transparency needed to minimise unnecessary costs through optimal resource allocation.


Why we’re different


Operators would be able to deploy multi-skilled staff rapidly where they are needed – such as to cover busy locations during special events, for example – and undertake a wide range of tasks. These could include ticket selling and validation, fare evasion enforcement, and provision of passenger information, enabling staff to cover more than one role where required.


With access to real-time information on disruption, the ability to report problems for rapid resolution, and extensive support in addition to ticketing facilities, staff will be able to put passengers’ needs first more effectively and flexibly than ever before.


The number of staff can be increased or lowered depending on operational requirements at any given location. Therefore, providing unrivalled scalability for optimal resource allocation and cost control, ensuring the solution stays ROI positive as the industry changes.

Carlisle and ITAL work with some of the biggest names in the industry:

What our customers say

How we work

Our consultative-based approach ensures the delivery of bespoke solutions that maximise revenue, streamline data and optimise operational efficiencies.

Book a free consultation to find out more

Revenue Protection – Enquiry Form