Press Release: Carlisle welcomes Martyn’s Law with introduction of counter terrorism award in Martyn’s honour

Facilities management support services provider, Carlisle Support Services welcomes Martyn’s Law with introduction of the Martyn Hett Award for Contribution to Counter-Terrorism at Annual Superstar Awards ceremony.  

Martyn’s Law

Martyn Hett was one of 22 people murdered in the Manchester Arena bombing at the end of an Ariana Grande concert on 22 May 2017. Martyn’s mother, Figen Murray has been campaigning ever since to introduce a legislation in his memory that ensures stronger protections against terrorism in publicly accessible locations and prevents other families from having to go through such experience.

The new legislation is to be introduced across the whole of UK and requires publicly accessible locations in both the private and public sectors, to undertake a range of activities according to their capacity. Martyn’s Law will follow a tiered model linked to the type of activity taking place and the size of the expected audience and will seek to improve how prepared a venue is without putting an undue burden on business.

A standard tier will apply to locations with a maximum capacity of more than 100 people with an enhanced tier applying to locations with a capacity of more than 800 people. Simple measures such as getting staff to complete freely available terrorism awareness training and planning for incidents will be required for all.  Requirements to identify and resolve vulnerabilities, will exist for those who come within the enhanced tier.

The Martyn Hett Award for Contribution to Counter Terrorism

Amongst companies that celebrate the introduction of Martyn’s Law in 2023, Carlisle Support Services recognises, in Martyn’s honour, those that have truly contributed to counter-terrorism awareness. Figen Murray presented the Martyn Hett Award for Contribution to Counter-Terrorism at Carlisle’s annual Superstar Awards which took place at the Manchester Central Convention Complex on Thursday 23rd February.

The awards celebration, organised to recognise the achievements of people within the industry, was attended to by over 250 employees and delegates representing reputable venues and institutions such as Wimbledon’s All England Lawn Tennis and Croquet Club, ACC Liverpool soon to be hosting Eurovision, Marylebone Cricket Club, Coventry University, Liverpool Football Club and many more. All delegates also joined the annual Innovation Lab on the day of 23rd February along innovators, thought leaders and expert speakers to discover and discuss tomorrow’s solutions for delivering exceptional facilities management.

Upon being invited to present the award herself, Figen Murray said:

“I feel so humbled that I have been given the honour to present the award named after our son Martyn. Over the past few years, painful as they were and still are, I have had the privilege to meet so many incredible and outstanding human beings who have the safety and security of others at the forefront of their minds. It therefore gives me absolute pleasure to present the Martyn Hett Award for Contribution to Counter-Terrorism to a very worthy winner.” 

Having worked very closely with Figen Murray to implement Martyn’s Law and minimise terrorism acts across the UK, Retired Detective Chief Superintendent at Counter-Terrorism Policing and Director for Counter-Terrorism at Carlisle Support Services, Nick Aldworth added:

“Figen Murray experienced something that no parent should ever have to experience and has worked tirelessly to turn such a tragic and senseless act into something good. We are honoured to dedicate this award in Martyn’s memory and contribute towards preventing such events from ever occurring again. Martyn would be incredibly proud of his mum but would probably be laughing hilariously at a security award being named after him.”

Chief Executive Officer at Carlisle Support Services, Paul Evans concluded:

“As a security provider to some of the largest venues and public spaces across the UK, not only do we welcome such legislation but will annually reward those going above and beyond to uphold it and keep the public safe.”

About Carlisle Support Services

Carlisle Support Services is a leading supplier of value-added solutions to chosen niche markets. Employing c. 5,000 people, we focus on the provision of cleaning, security, events, and retail facilities support services. We partner with our clients in long-term relationships to deliver sustainable service innovations and operating efficiencies. Continuous improvement in service quality standards is built into all Carlisle business solutions.

Our business aim is to create business efficiencies, which translate into an improvement in shareholder and stakeholder value.

Contact information

comms@carlislesupportservices.com

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Event Planning and Management

Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape to deliver seamless event experiences. 

  • Access and egress control
  • Bag search
  • Behavioural detection officers
  • Build and break security
  • Car park marshalling
  • Counter-terrorism risk assessments
  • Directional staff
  • Event controllers
  • Flow management
  • Hospitality stewards
  • Location planning
  • Night security
  • Response teams
  • Scanner and arch operations
  • Search dogs – explosive and drugs
  • Search management
  • Tout patrols
  • VIP management

Arboriculture Tree Work

Managing trees and vegetation for the UK’s public infrastructure and commercial spaces.

  • Hedge cutting
  • Tree felling and tagging
  • Tree surgery

Vegetation

Delivering aesthetically pleasing environments whilst eliminating potential hazards and operational disruptions caused by vegetation.

  • Grass cutting and moving
  • Hedge cutting and maintenance
  • Invasive weed management
  • Moss removal and treatment
  • Trackside clearance
  • Waste and site clearance
  • Weed control

General Security

Provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.

  • Access and egress control
  • Alarm monitoring and response
  • CCTV monitoring
  • Front of house
  • Gatehouse management
  • Mobile support
  • Reception
  • Security patrols
  • Short-term security
  • Static and mobile guarding

Advanced Security

Providing bespoke services that identify site specific vulnerabilities and address complex challenges to mitigate risks. 

  • Cash in transit
  • CCTV/systems audits
  • Counter-terrorism audits
  • Penetration testing
  • Protester management
  • Search and detection dogs
  • Security audits
  • Security strategy

Possession Management
and FM Services

Maintaining high facility standards and minimising service disruptions across the UK rail network.

  • Canopy gutter clearance
  • LED lighting replacement
  • Minor ‘first-fix’ handyman provision
  • Station white lining 
  • Track-bed litter picking 
  • Vegetation clearance

Cleaning

Delivering exceptionally clean environments at optimal cost and positive environmental footprint with unrivalled quality control across nationwide operations.

  • Decontamination cleaning
  • Depot cleaning
  • Graffiti removal and window filming
  • Specialist mobile cleaning
  • Station cleaning
  • Toilet cleaning (incl. CET tanking)
  • Train presentation
  • Turnaround and in-transit cleaning
  • Window cleaning
  • Winterisation and snow clearance

Security and Customer Facing Services

Delivering seamless passenger experiences whilst protecting revenue and achieving operational excellence. 

  • Byelaw enforcement officers
  • Car parking enforcement and management
  • Counter-terrorism patrol officers
  • Customer service staff
  • Mobile response teams
  • Rail replacement co-ordinators
  • Rail security officers
  • Revenue protection/ enforcement teams
  • Station and depot security officers
  • Station event mgmt. and crowd control
  • Ticket office staff
  • Ticket vending machine fingertip maintenance (incl. ticket stock replenishment)
  • Ticketless travel surveys
  • Train dispatch (safety-critical)
  • Travel safety officers (incl. RSAS)

Event Planning

Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape. 

  • Build and break security
  • Counter-terrorism risk assessments
  • Flow management
  • Location planning

Crowd Control

Deploying balanced crowd management strategies for optimal safety and seamless visitor experiences.

  • Announcers
  • Crowd pulsing
  • Customer service
  • Platform & concourse management
  • Queue layouts
  • Queue management
  • Train capacity management

Event Management

Delivering seamless visitor experiences across the UK’s biggest venues, stadiums and exhibition centres.  

  • Access and egress control
  • Bag search
  • Behavioural detection officers
  • Car park marshalling
  • Directional staff
  • Event controllers
  • Hospitality stewards
  • Night security
  • Response teams
  • Scanner and arch operations
  • Search dogs – explosive and drugs
  • Search management Tout patrols
  • VIP management

Car Park Management

Transforming customer journeys with innovative car parking solutions that maximise operational control and revenue.

  • Access control
  • Automatic Number Plate
  • Recognition (ANPR)
  • Barriers
  • Cash counters
  • CCTV
  • Consumables
  • Handheld computer terminals
  • Kiosks
  • Pass key and card readers
  • Pay and display
  • Pay by phone
  • Pay on foot
  • Rising step barriers
  • Sign manufacture
  • Ticket management
  • Wheel clamps

Vegetation & Landscaping

Enhancing and maintaining site aesthetics for optimal nature, commercial infrastructure, and community harmony. We aim to deliver beautiful scenery whilst eliminating potential hazards and operational disruptions caused by vegetation.

  • Grass cutting and moving
  • Hedge cutting and maintenance
  • Invasive weed management
  • Moss removal and treatment
  • Tree felling and tagging
  • Tree surgery
  • Waste and site clearance
  • Weed control

Cleaning & Facilities

We streamline cleaning and facilities services that help organisations maintain exceptional standards across single and multi-site operations.

  • Daily and periodic cleans
  • Deep cleaning
  • Drug paraphernalia removal
  • Fogging services
  • Graffiti removal
  • Gum removal
  • Gutter cleaning
  • High-level cleaning
  • Lamp post cleaning
  • Lighting, electrical and washroom
  • Maintenance services and minor repairs
  • Painting
  • Planned maintenance
  • Pressure washing
  • Stair cleaning
  • Steam cleaning
  • Trauma cleaning
  • Waste removal
  • Window cleaning

Security & Monitoring Systems

We offer a total turnkey solution from initial design and product selection through to installation and commissioning. Our customers benefit from benefit from around-the-clock protection for optimal peace of mind that comes from working with a trusted alarm monitoring service.

  • Access control
  • Alarm monitoring
  • Asset tracking
  • Barriers and gates
  • Body worn cameras
  • CCTV monitoring
  • CCTV router solution
  • CCTV systems
  • Integrated security solutions
  • Intruder alarms
  • Lone worker solution
  • Panic alarm/call assist
  • Technical support desk

Fire Protection

Our range of fire life safety solutions are designed to prevent, detect and contain fire and where necessary enable a safe and timely escape.

From the initial Fire Risk Assessment through to the design and installation of fire detection and fire suppression systems and ongoing maintenance and monitoring contracts, we provide you with a one stop fire protection solution.

  • Aspirating systems
  • Disabled toilet alarms
  • Dry risers
  • Emergency lighting
  • Emergency voice alarms
  • Fire alarms
  • Fire extinguishers
  • Fire hydrants
  • Fire risk assessments
  • Fire safety training
  • Fire suppression
  • Flow switch testing
  • Sprinklers
  • Water mist systems

Security

From security-cleared operations with MOD-affiliated organisations to supporting the UK’s rail infrastructure and securing the Highest Court of the British Isles alongside countless major venues across the UK, we provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public. 

  • Alarm monitoring and response
  • CCTV monitoring
  • CCTV/systems audits
  • Counter-terrorism audits
  • Front of house
  • Gatehouse management
  • Mobile support
  • Penetration testing
  • Protester management
  • Reception
  • Search and detection dogs
  • Security audits
  • Security patrols
  • Security strategy
  • Short-term security
  • Static and mobile guarding

Specialist Cleaning

Fulfilling the most complex single and multi-site cleaning requirements at an award-winning standard for over 30 years.

  • Biohazard cleaning
  • Deep cleaning
  • Planned maintenance
  • Drug paraphernalia removal
  • Fogging services
  • Graffiti removal
  • Gum removal
  • Gutter cleaning
  • High-level cleaning
  • Lamp post cleaning
  • Stair cleaning
  • Trauma cleaning
  • Waste removal

Facilities Management

Providing an extensive range of Soft and Hard FM services to help you streamline management and eliminate operational disruptions. 

  • Lighting, electrical and washroom
  • Maintenance services and minor repairs
  • Painting
  • White and yellow line painting

General Cleaning

Undertaking routine cleaning to maintain the highest standards in cleanliness and hygiene for exceptional environments. 

  • Daily and periodic cleans
  • Pressure washing
  • Steam cleaning
  • Window cleaning