Transport
We power the UK transport sector with end-to-end support services delivered by motivated teams who follow established processes.
How we can help
Overview
Powering the UK transport sector with end-to-end support services driven by incentivised people who follow well-established processes, and use the latest tech for real-time workflow management, quality assurance and unrivalled transparency.
With over 20 years of experience, 15 longstanding TOC partnerships and over 2,300 sector-based experts, Carlisle leads the way in fully integrated support services within the UK’s rail network.
Why choose us?
We challenge the status quo to deliver seamless integrated support services.
Self-delivered solutions
We lead the market in self-delivery solutions, developing exceptional people and rewarding outstanding results. This offers clients an engaged and satisfied workforce, delivering unrivalled value.
Transparent leadership
Our clients have clear access to our entire leadership team and a well defined contract management structure with clear KPIs, regular performance reviews and well defined development plans.
Supported by tech
We adopt the latest technologies and continually innovate to improve operational efficiency, increase transparency and minimise costs through optimal resource allocation.
Our clients
Who we work with
We place customers at the heart of everything we do. Therefore, we take great pride in consistently understanding their needs and delivering unrivalled value to the UK’s biggest brands, retaining a considerable 95% of our customers across the last five years.
Our case studies
We take great pride in developing exceptional people and delivering outstanding results for our clients. We partner with our clients in long-term relationships to deliver sustainable service innovations and operating efficiencies which translate into an improvement in shareholder and stakeholder value.
Coventry University
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IQ Student Accommodation
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Case study 3
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Addressing inefficiencies
Stations can often take a decentralised approach and duplicate services, resulting in:
- Multiple companies protecting revenue, providing customer service and dispatch
- Multiple companies undertaking cleaning activities
- A further organisation delivering security, mobility assistance and customer information.
This approach requires several layers of management which creates inefficiencies and drives up costs. Our streamlined approach based on the following four pillars delivers a unified service that ensures national consistency, operational efficiencies, and economies of scale.
People
Well-recruited and vetted staff, centrally trained with transparent virtual and physical performance management, ensuring clear career progression for optimal results and an overall engaged workforce.
Process
Well-established processes and procedures with monthly KPI reviews, bi-annual best practice sharing sessions and bespoke contract management for optimal flexibility to market changes.
Technology
Providing easy-to-access real-time workflow management, labour analysis, insights and centralised operational reports for effective communication and strategic direction.
Financial
Delivering a results-based approach with tangible ROI, economies of scale and regular reviews to continually add value and minimise revenue loss from fare evasion.
Our Sectors
Our consultative approach ensures we offer services tailored to each sector we support across the UK, bringing forward the latest innovations to deliver unrivalled value and drive sustainable change.
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Get in touch today
We’d love the opportunity to demonstrate how our tailored approach can boost operational efficiency and deliver impactful results for your business.
Similarly, if you’re looking for a career move, we’d love to hear from you. Please click here to register your interest and explore our latest vacancies.