Press Release: The Supreme Court renews security contract with Carlisle Support Services

Following a well-established relationship that started just over 12 years ago, The Supreme Court renews its contract with Carlisle Support Services by three years with an option to extend by an additional two.

Carlisle supports the final court of appeal in the United Kingdom with varied security services ranging from search to CCTV monitoring and customer service. The support service provider also acts as a security adviser to the 12 Justices that make up the current Supreme Court.

By combining its security and events knowledge and experience, Carlisle Support Services has helped The Supreme Court manage several high-profile trials throughout their 12-year relationship.

Chief Operating Officer at Carlisle Support Services, Adrian White said:

The Supreme Court requires a mix of excellence in security management, good customer service and an understanding of its culture and heritage and we are excited about the next phase of our growth with them.

We are pleased to have continually found ways to improve our service and keep it aligned to their strategic plans. Our relationship with The Supreme Court is built on trust, honesty and mutual understanding which has been the foundation of our long-term partnership.

The contract extension validates standards of service we were able to deliver, and I am grateful to say how blessed we are with an incredibly loyal and hardworking workforce, which has one of the best staff retention rates in our business.”

The Supreme Court’s Director of Corporate Services and Change, Sam Clark added:

“Carlisle Support Services provided a very strong bid, and I am pleased we have been able to award them the contract. At the Supreme Court security is paramount – for everyone who works here and for anyone who comes into the Court, whether that be for a hearing, as part of a tour or just to have a walk around and visit the cafe. All the officers at the Court and those who work for Carlisle are a vital part of ensuring that everyone feels safe, and we look forward to continuing to work with you.

About Carlisle

Carlisle Support Services is a leading supplier of value-added solutions to chosen niche markets. Employing c. 5,000 people, we focus on the provision of cleaning, security, events, and retail facilities support services. We partner with our clients in long-term relationships to deliver sustainable service innovations and operating efficiencies. Continuous improvement in service quality standards is built into all Carlisle business solutions.

Our business aim is to create business efficiencies, which translate into an improvement in shareholder and stakeholder value.

Contact Information:

comms@carlislesupportservices.com

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Event Planning and Management

Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape to deliver seamless event experiences. 

  • Access and egress control
  • Bag search
  • Behavioural detection officers
  • Build and break security
  • Car park marshalling
  • Counter-terrorism risk assessments
  • Directional staff
  • Event controllers
  • Flow management
  • Hospitality stewards
  • Location planning
  • Night security
  • Response teams
  • Scanner and arch operations
  • Search dogs – explosive and drugs
  • Search management
  • Tout patrols
  • VIP management

Arboriculture Tree Work

Managing trees and vegetation for the UK’s public infrastructure and commercial spaces.

  • Hedge cutting
  • Tree felling and tagging
  • Tree surgery

Vegetation

Delivering aesthetically pleasing environments whilst eliminating potential hazards and operational disruptions caused by vegetation.

  • Grass cutting and moving
  • Hedge cutting and maintenance
  • Invasive weed management
  • Moss removal and treatment
  • Trackside clearance
  • Waste and site clearance
  • Weed control

General Security

Provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.

  • Access and egress control
  • Alarm monitoring and response
  • CCTV monitoring
  • Front of house
  • Gatehouse management
  • Mobile support
  • Reception
  • Security patrols
  • Short-term security
  • Static and mobile guarding

Advanced Security

Providing bespoke services that identify site specific vulnerabilities and address complex challenges to mitigate risks. 

  • Cash in transit
  • CCTV/systems audits
  • Counter-terrorism audits
  • Penetration testing
  • Protester management
  • Search and detection dogs
  • Security audits
  • Security strategy

Possession Management
and FM Services

Maintaining high facility standards and minimising service disruptions across the UK rail network.

  • Canopy gutter clearance
  • LED lighting replacement
  • Minor ‘first-fix’ handyman provision
  • Station white lining 
  • Track-bed litter picking 
  • Vegetation clearance

Cleaning

Delivering exceptionally clean environments at optimal cost and positive environmental footprint with unrivalled quality control across nationwide operations.

  • Decontamination cleaning
  • Depot cleaning
  • Graffiti removal and window filming
  • Specialist mobile cleaning
  • Station cleaning
  • Toilet cleaning (incl. CET tanking)
  • Train presentation
  • Turnaround and in-transit cleaning
  • Window cleaning
  • Winterisation and snow clearance

Security and Customer Facing Services

Delivering seamless passenger experiences whilst protecting revenue and achieving operational excellence. 

  • Byelaw enforcement officers
  • Car parking enforcement and management
  • Counter-terrorism patrol officers
  • Customer service staff
  • Mobile response teams
  • Rail replacement co-ordinators
  • Rail security officers
  • Revenue protection/ enforcement teams
  • Station and depot security officers
  • Station event mgmt. and crowd control
  • Ticket office staff
  • Ticket vending machine fingertip maintenance (incl. ticket stock replenishment)
  • Ticketless travel surveys
  • Train dispatch (safety-critical)
  • Travel safety officers (incl. RSAS)

Event Planning

Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape. 

  • Build and break security
  • Counter-terrorism risk assessments
  • Flow management
  • Location planning

Crowd Control

Deploying balanced crowd management strategies for optimal safety and seamless visitor experiences.

  • Announcers
  • Crowd pulsing
  • Customer service
  • Platform & concourse management
  • Queue layouts
  • Queue management
  • Train capacity management

Event Management

Delivering seamless visitor experiences across the UK’s biggest venues, stadiums and exhibition centres.  

  • Access and egress control
  • Bag search
  • Behavioural detection officers
  • Car park marshalling
  • Directional staff
  • Event controllers
  • Hospitality stewards
  • Night security
  • Response teams
  • Scanner and arch operations
  • Search dogs – explosive and drugs
  • Search management Tout patrols
  • VIP management

Car Park Management

Transforming customer journeys with innovative car parking solutions that maximise operational control and revenue.

  • Access control
  • Automatic Number Plate
  • Recognition (ANPR)
  • Barriers
  • Cash counters
  • CCTV
  • Consumables
  • Handheld computer terminals
  • Kiosks
  • Pass key and card readers
  • Pay and display
  • Pay by phone
  • Pay on foot
  • Rising step barriers
  • Sign manufacture
  • Ticket management
  • Wheel clamps

Vegetation & Landscaping

Enhancing and maintaining site aesthetics for optimal nature, commercial infrastructure, and community harmony. We aim to deliver beautiful scenery whilst eliminating potential hazards and operational disruptions caused by vegetation.

  • Grass cutting and moving
  • Hedge cutting and maintenance
  • Invasive weed management
  • Moss removal and treatment
  • Tree felling and tagging
  • Tree surgery
  • Waste and site clearance
  • Weed control

Cleaning & Facilities

We streamline cleaning and facilities services that help organisations maintain exceptional standards across single and multi-site operations.

  • Daily and periodic cleans
  • Deep cleaning
  • Drug paraphernalia removal
  • Fogging services
  • Graffiti removal
  • Gum removal
  • Gutter cleaning
  • High-level cleaning
  • Lamp post cleaning
  • Lighting, electrical and washroom
  • Maintenance services and minor repairs
  • Painting
  • Planned maintenance
  • Pressure washing
  • Stair cleaning
  • Steam cleaning
  • Trauma cleaning
  • Waste removal
  • Window cleaning

Security & Monitoring Systems

We offer a total turnkey solution from initial design and product selection through to installation and commissioning. Our customers benefit from benefit from around-the-clock protection for optimal peace of mind that comes from working with a trusted alarm monitoring service.

  • Access control
  • Alarm monitoring
  • Asset tracking
  • Barriers and gates
  • Body worn cameras
  • CCTV monitoring
  • CCTV router solution
  • CCTV systems
  • Integrated security solutions
  • Intruder alarms
  • Lone worker solution
  • Panic alarm/call assist
  • Technical support desk

Fire Protection

Our range of fire life safety solutions are designed to prevent, detect and contain fire and where necessary enable a safe and timely escape.

From the initial Fire Risk Assessment through to the design and installation of fire detection and fire suppression systems and ongoing maintenance and monitoring contracts, we provide you with a one stop fire protection solution.

  • Aspirating systems
  • Disabled toilet alarms
  • Dry risers
  • Emergency lighting
  • Emergency voice alarms
  • Fire alarms
  • Fire extinguishers
  • Fire hydrants
  • Fire risk assessments
  • Fire safety training
  • Fire suppression
  • Flow switch testing
  • Sprinklers
  • Water mist systems

Security

From security-cleared operations with MOD-affiliated organisations to supporting the UK’s rail infrastructure and securing the Highest Court of the British Isles alongside countless major venues across the UK, we provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public. 

  • Alarm monitoring and response
  • CCTV monitoring
  • CCTV/systems audits
  • Counter-terrorism audits
  • Front of house
  • Gatehouse management
  • Mobile support
  • Penetration testing
  • Protester management
  • Reception
  • Search and detection dogs
  • Security audits
  • Security patrols
  • Security strategy
  • Short-term security
  • Static and mobile guarding

Specialist Cleaning

Fulfilling the most complex single and multi-site cleaning requirements at an award-winning standard for over 30 years.

  • Biohazard cleaning
  • Deep cleaning
  • Planned maintenance
  • Drug paraphernalia removal
  • Fogging services
  • Graffiti removal
  • Gum removal
  • Gutter cleaning
  • High-level cleaning
  • Lamp post cleaning
  • Stair cleaning
  • Trauma cleaning
  • Waste removal

Facilities Management

Providing an extensive range of Soft and Hard FM services to help you streamline management and eliminate operational disruptions. 

  • Lighting, electrical and washroom
  • Maintenance services and minor repairs
  • Painting
  • White and yellow line painting

General Cleaning

Undertaking routine cleaning to maintain the highest standards in cleanliness and hygiene for exceptional environments. 

  • Daily and periodic cleans
  • Pressure washing
  • Steam cleaning
  • Window cleaning