Tottenham Hotspur Football Club (THFC) has a global reputation as a leading Football Club. The new stadium is a sport and leisure destination for London with a multi-use stadium capable of staging major sporting and non-sporting events, including NFL, rugby and concerts, as well as Tottenham Hotspur matches.
In 2017, Carlisle were chosen to become the sole supplier of Security across the Tottenham Hotspur estate. In addition, Carlisle retained delivering Stewarding services at the new world class stadium. We are responsible for ensuring that a comprehensive security provision is delivered across Tottenham Hotspur’s estate including:
- The new world class stadium
- Tottenham Hotspur’s offices
- Tottenham Experience – megastore, museum, and fan attractions
- Tottenham Foundation – Tottenham’s charitable arm
- Tottenham Training Centre and Players Accommodation Lodge
- London Academy of Excellence, Tottenham (onsite 6th form academy).
Customer Service is paramount for this venue, being a global brand and a hub, which leads the way in innovation in Britain. Carlisle deliver the highest levels of customer service through client specific training and development routes.
How Carlisle Meets the Key Business Drivers
Throughout our service provision the challenges remain the same regardless of the event and venue. We deliver our services by the following methods:
Sector based experts – Our team of experienced professionals know how to best secure assets whilst delivering a five-star service
Flexibility – We have a large resource pool available to cater for regular last-minute changes and risk profiling
Local labour – Almost all our staff are local, which provides a high degree of knowledge of the surrounding area
Highly trained and experienced – Our staff are trained to the highest standard to ensure that they deliver the service which clients require.
This process is managed by our dedicated management team and supervisors, using appropriate technology and supported by the required Carlisle representatives.
Results and Benefits to the Client
Carlisle works as an integrated part of the client’s team every day to understand and respond to their requirements of each match.
This consistently achieves and exceeds the key business drivers, such as cost management and customer service. We pride ourselves on delivering a regular safe and highly focused customer experience for every individual to reflect the prestigious brand that is Tottenham Hotspur Football Club. Our long-standing relationship with THFC means we are now working closely with them to ensure security and events provisions continue to develop as their new stadium nears its completion.
Our stewarding team run regular practice days to prepare for upcoming match day requirements, including the much-publicised NFL matches.
Mohammad Alibhai, Yannick Cauwenbergh and Izazur Rahman Choudhuryall received a Carlisle Superstars award for a key role they played in ensuring a guest was successfully administered CPR at THFC’s first game at their new stadium. The actions of the individuals played a significant part in improving the patient’s chances of surviving. All three were commended by THFC’s Health and Safety Manager for their quick actions.