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Here you will find information on what cookies may be set when you visit the Carlisle Support Services website (“Our Site”) and how to reject or delete those cookies. By using cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it.
“cookie” means a small file consisting of letters and numbers that Our Site downloads to your computer or device to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’);
“web beacon” means a small, transparent image file (usually only 1-pixel x 1-pixel in size) used for tracking user behaviour and activity around Our Site;
“We/Us/Our” means Carlisle Support Services Group Ltd, a company registered in England under 7880629, whose registered address is 251 Capability Green, Luton, Bedfordshire, LU1 3LU.
2.2 We use the following types of cookie:
These cookies are essential in order to enable you to move around Our Site and use its features, such as accessing secure areas of the website. Without these cookies the services you have asked for may not be provided.
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Performance cookies enable us to gather this information, helping Us to improve Our Site and your experience of it. These cookies collect anonymous information on the pages visited.
These cookies remember your choices to improve your experience. Functionality cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences.
These three types of cookies are necessary to maintain the effectiveness of Our Site, use of use and to provide you with the best experience. As such we have not provided you an opportunity for these to be disabled independently and by using Our Site you are agreeing that We can place these types of cookies on your computer.
It is also important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have clicked on). As with analytics cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting cookies may also be shared with third parties.
Third party cookies are not placed by Us and We have no control over them. Third party cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these cookies will work in the same way as analytics cookies described above).
Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session cookies are deleted when you close your browser.
2.3 We also use web beacons on Our Site to track your navigation around it. As with analytics cookies described above, web beacons help Us to understand how you use Our Site and enable us to improve it in the future.
2.4 Our cookies have variable expiry periods. This is detailed against each cookie in section 3 below.
2.5 We have used the categories based on the International Chamber of Commerce (ICC) UK Cookie Guide (April 2012).
You can find more information about the individual cookies we use and the purposes for which we use them [by clicking on this link]:
4.1 Internet browsers normally accept cookies by default. You can change these settings if you wish, however please be aware that this is not generally a per-site setting and will prevent all websites from using cookies, not just Ours. Please also be aware that by disabling cookies in your browser, you may impair the functionality of Our Site.
4.2 The links below provide instructions on how to control cookies in all mainstream browsers:
22.214.171.124.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
126.96.36.199.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
188.8.131.52.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
184.108.40.206.4 Safari (OSX): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
220.127.116.11.5 Safari (iOS): https://support.apple.com/en-gb/HT201265
18.104.22.168.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
22.214.171.124.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Android&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these websites are not owned or operated by Carlisle Support Services, we are not responsible for any of the content on them.
We also use and work with a number of third party suppliers and partners who set cookies on this Site in order to deliver certain services and features. For example, we sometimes embed videos from seller’s websites, which set cookies on your device when you visit a page on this Site containing embedded content. We do not control the dissemination of these cookies. If you would like more information about the cookies used by these organisations, as well as information on how to opt-out, please review the table below.
|Cookie name||Purpose of cookie||Type of Cookie||Expiry period|
| _hjIncludedInSample ||Hotjar heatmap||Session||Session|
|_#lps|| Targeting / Advertising ||Third party||24 hours|
|_#tsa||Targeting / Advertising||Third party||24 hours|
|_#vdf||Targeting / Advertising||Third party||29/09/2020|
|_#srchist||Targeting / Advertising||Third party||29/09/2020|
| _#env ||Targeting / Advertising||Third party||24 hours|
|_#sess||Targeting / Advertising||Third party||29/09/2020|
|_#uid||Google Analytics||Third party||29/09/2020|
|c _gat_UA-XXXXXXX-1||Google Double Click||Third party||24 hours|
| _gid ||Google Analytics||Third party||24 hours|
|_ga||Google Analytics||Third party||Two years|
|__qca||Quantcast||Third party||Eight months|
|__RequestVerificationToken||Anti-forgery token to prevent Cross-Site Request Forgery (CSRF)||Session||Session|
|Recite Persist||Accessibility toolbar||Session||Session|
|visitor_idXXXXX-hash||Pardot||Third party||Ten years|
|visitor_idXXXXX||Pardot||Third party||Ten years|
|__gaexp||Google Experiments (for split tests)||Third party||Three months|
| SC_ANALYTICS_GLOBAL_COOKIE ||Sitecore CMS analytics||Third party||Ten years|
|domainCookie||Site cookie||Permanent||24 hours|
|cookiePolicyCookie||Site cookie||Permanent||Five years|